---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Tour of Unified Map

# Unified Map {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 4, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Unified Map

Unified Map is a feature included in the CMDB Workspace that provides a graphical hierarchical map of Configuration Items (CIs) and their connections within the CMDB.
It integrates capabilities from Dependency Views and Service Mapping into one unified experience, helping users visualize the relationships and impacts between CIs.
This is especially valuable for products like Change Management, Incident Management, and Event Management, enabling better impact assessment and service instance composition analysis.
Show full answer Show less  

## Key Features

* **Graphical Map Display:** Nodes represent CIs and lines represent their relationships, showing dependencies and references with visual indicators such as solid or dashed lines and arrowheads.
* **Content Controls:** Users can search and select home nodes, specify relationship levels, apply filters to limit CI and relationship types, toggle timelines of related events, and access a map editor for updating the CMDB.
* **Toolbox:** Controls for zoom, layout, and exporting the map as a PDF for documentation or sharing purposes.
* **Contextual Side Panel:** Multiple panels provide detailed information including overview summaries of all related CIs, attribute details, associated service instances, related incidents or changes, and a historical changes timeline.
* **Mini-map Navigator:** Facilitates navigation across large maps by enabling zoom and view adjustments.
* **Timeline:** Visualizes related items such as incidents, problems, and changes over time for the selected CI, aiding in understanding change history and topology effects.

## Access and Configuration

To enable Unified Map, the system property `snsmscopedapp.sa.unifiedmap.enabled` must be set. Users can access Unified Map via the CMDB Workspace Quick Links or directly from a CI form in an operational state. Administrators can configure which operational states qualify for map access.

## Practical Benefits for ServiceNow Customers

* Enhanced visibility into CI relationships and service compositions to better understand dependencies.
* Ability to assess impact of changes accurately by visualizing connected CIs and their historical changes.
* Streamlined incident and event management by correlating issues with affected CIs using the timeline and related items panels.
* Improved CMDB management by editing relationships directly from the map interface.
* Exportable map views for reporting or stakeholder communication.  
The Unified Map feature displays a graphical hierarchical map of the CMDB --- CIs and the connections between them. Unified Map combines some of the capabilities of Dependency Views and of Service Mapping into a single map experience.

## Unified Map {#cmdb-workspace-unified-map__section_whz_4m1_sbc}

Unified Map is included in CMDB Workspace.

Nodes on the map represent CIs in the CMDB and lines represent connections between CIs. The connections help you, for example, to assess the impact of a change to a selected node by showing CIs that are connected to it
through relationships. Products such as [Change Management](https://www.servicenow.com/docs/access?context=c_ITILChangeManagement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US), [Incident Management](https://www.servicenow.com/docs/access?context=c_IncidentManagement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US), and [Event Management](https://www.servicenow.com/docs/access?context=c_EM&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) benefit from such information.

The map also shows the composition of service instances --- useful with products such as [Event Management](https://www.servicenow.com/docs/access?context=c_EM&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) and [Incident Management](https://www.servicenow.com/docs/access?context=c_IncidentManagement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US). For example, you can view all CIs that are members of the 'Revenue App' service instance. You can review historical changes and then, for example, filter the CIs so that only
application CIs appear on the map.

## Accessing Unified Map {#cmdb-workspace-unified-map__section_ttb_l3t_rbc}

To enable Unified Map, enable the sn_sm_scoped_app.sa.unified_map.enabled system property.  
Use either of the following methods to open a map:

* Navigate to WorkspacesCMDB Workspace. In the Quick Links section on the CMDB Workspace, select Unified Map.
* On a CI form for a CI in an operational state, select Open Map to open a map with the CI as the home node.  
  Note:  
  An admin can specify additional operational status values for this option. For more information, see [Configure CIs to appear based on life cycle stage value](https://www.servicenow.com/docs/E7_26LLQxFNmzPl_VJQREg "By default, only CIs for which Life cycle stage is Operational or empty appear on maps. You can configure the map to display CIs with other Life cycle stage values. These are general settings that only sn_cmdb_admin can configure.").
{#cmdb-workspace-unified-map__ul_u5c_hsv_qwb}

## Work areas on the map {#cmdb-workspace-unified-map__section_gjr_hyx_qbc}

A: Map
:   The map displays specified CIs and their connections. In the example, the CRM CI is the home node and the connections represent relationships with other CIs. Select any node to view details like related service instances, change
    history, and so on. For more information, see [Controlling Unified Map contents and appearance](https://www.servicenow.com/docs/fcmE3bnF9E386kPLnnv9Rw "Manipulating the contents and layout of a map can greatly assist with understanding and optimizing your CMDB. You can control which elements appear on the map, isolate and analyze relationships between CIs, and simplify the map to isolate issues.").
:   Two CIs might be connected by one or more relationships (stored in the CI Relationship \[cmdb_rel_ci\] table). For example, two CIs might be connected by the Runs On::Runs, Depends On::Discovered From, and by the Owned By::Owns relationships.

    * A solid line indicates a relationship. The arrowhead indicates the dependent node.
    * A dashed line indicates a reference.
    * A badge on a line indicates the number of relationships between the CIs.
    {#cmdb-workspace-unified-map__ul_ykz_nxx_42c}

B: Content controls
:
    * Search for and select the home node, specify the number of relationship levels to display for service instances, and reload the map after making changes. For more information, see [Controlling Unified Map contents and appearance](https://www.servicenow.com/docs/fcmE3bnF9E386kPLnnv9Rw "Manipulating the contents and layout of a map can greatly assist with understanding and optimizing your CMDB. You can control which elements appear on the map, isolate and analyze relationships between CIs, and simplify the map to isolate issues.").
    * Use filters to limit CI types and relationship types that appear on the map. For more information, see [Use filters to specify which nodes should appear on a map](https://www.servicenow.com/docs/L6R_22HCJAUjcvEWjI0AJA "Customize the map to focus on the CIs that you want to work on by filtering out (hiding) irrelevant CIs. You can filter by layer count, CI class, relationship type, discovery source, location, and CI ownership.").
    * Show or hide the timeline of related items (typically events) for the selected CI. For more information, see [Viewing related items on the Unified Map timeline](https://www.servicenow.com/docs/g2UmQaYwAAD3VpzVo7rxsA "The timeline indicates related items like incidents, problems, and changes over a specified period of time for the selected CI. You can use the timeline to visualize the history of changes to a CI and how they affect the topology of the CMDB.").
    * Open the map editor (![]()) to add or remove CIs and to update relationships in the CMDB. For more information, see [Editing maps in Unified Map](https://www.servicenow.com/docs/6cGabx8hfV5i5ySXR0SOuQ "While you work in the map editor, you can add a CI to the map and remove (hide) a CI from the map. Removing a CI node from a map deletes the records of the CI's relationships, but does not delete the CI record from the CMDB. You can also add, modify, and delete CI relationships in the CMDB.")
    {#cmdb-workspace-unified-map__ul_vxr_jpr_rbc}

C: Toolbox
:
    * Use the toolbox to control visual aspects of the map, such as zoom level or layout mode. For more information, see [Controlling Unified Map contents and appearance](https://www.servicenow.com/docs/fcmE3bnF9E386kPLnnv9Rw "Manipulating the contents and layout of a map can greatly assist with understanding and optimizing your CMDB. You can control which elements appear on the map, isolate and analyze relationships between CIs, and simplify the map to isolate issues.").
    * In the toolbox, select the Export map icon ![]() to save the current appearance of the map as a PDF document on your local drive.
    {#cmdb-workspace-unified-map__ul_jjd_nzm_y2c}

D: Contextual side panel
:
    * The Overview panel (![]()) displays summary data for all CIs that are associated with and downstream of the home node --- counts and types of CIs and connections, discovery sources, and so on. For more information, see [View a summary of map contents on the Overview panel](https://www.servicenow.com/docs/UbnH7E2Q82sa6QHTOQO0NA "The Overview panel displays summary data for items on the map that are associated with the home node — counts and types of CIs and connections, discovery sources, and so on.").
    * The Attributes panel (![]()) lists attributes like location and operational status for the selected CI or relationship. For more information, see [View the attributes of a CI or a relationship](https://www.servicenow.com/docs/pUhPGAXtKMa6rhxwUrnv1Q "Open the Attributes panel in Unified Map to view attributes like location and life cycle stage for a CI or a relationship.").
    * The Service instances panel (![]()) lists details of service instances associated with the selected CI. For more information, see [View service instances for a CI](https://www.servicenow.com/docs/LVuOcj8c3jH8PSmULY2GPQ "For a selected CI, the Service instances panel in Unified Map lists details in the Service Mapping application for all associated service instances (formerly application services).").
    * The Related items panel (![]()) shows related items such as changes, active incidents, or active problems for the selected CI. For more information, see [View related items for a CI](https://www.servicenow.com/docs/u~geHNu3cgSRGDzNsZ8WIA "Open the Related items panel in Unified Map to show all related items (typically, events such as changes, active incidents, or active problems) for the selected CI.").
    * The Changes panel (![]()) lists changes such as changes to operational status for the selected CI. For more information, see [View historical changes for a CI](https://www.servicenow.com/docs/KV8dD3duGt0kIRcPvLF53g "The Changes panel in Unified Map displays change details such as changes to life cycle stage or operational state for the selected CI.").

      Changes are also indicated on the timeline. For more information, see [Viewing related items on the Unified Map timeline](https://www.servicenow.com/docs/g2UmQaYwAAD3VpzVo7rxsA "The timeline indicates related items like incidents, problems, and changes over a specified period of time for the selected CI. You can use the timeline to visualize the history of changes to a CI and how they affect the topology of the CMDB.").
    {#cmdb-workspace-unified-map__ul_gzm_3pt_rbc}

E: Mini-map navigator
:   Use the navigator to set the zoom level or move the view to an area of interest. Select the icon to show or hide the navigator. For more information, see [Controlling Unified Map contents and appearance](https://www.servicenow.com/docs/fcmE3bnF9E386kPLnnv9Rw "Manipulating the contents and layout of a map can greatly assist with understanding and optimizing your CMDB. You can control which elements appear on the map, isolate and analyze relationships between CIs, and simplify the map to isolate issues.").

F: Timeline
:   The timeline indicates related items like incidents, problems, and changes over a specified period of time for the selected CI. You can use the timeline to visualize the history of changes to a CI and how they affect the topology of the CMDB. For more information, see [Viewing related items on the Unified Map timeline](https://www.servicenow.com/docs/g2UmQaYwAAD3VpzVo7rxsA "The timeline indicates related items like incidents, problems, and changes over a specified period of time for the selected CI. You can use the timeline to visualize the history of changes to a CI and how they affect the topology of the CMDB.").
**Related concepts**   

* [CMDB Workspace store app](https://www.servicenow.com/docs/XyFUaqIz4fJPk_EBU0jdUQ "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.")

*[\>]: and then