---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Manage de-duplication tasks

# Let Now Assist help you to manage duplicate CIs {#ariaid-title1}

* Release version: Yokohama
* 
* Updated February 5, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Resolve de-duplication tasks with support from the Now Assist Manage duplicate CIs skill. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template.

## Before you begin

Role required: cmdb_dedup_admin and now_assist_panel_user

## About this task

When a Now Assist for SGC skill is enabled, the Now Assist icon ![]() appears in the SGC Central view of the CMDB Workspace. For more information, see [Working in the Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

## Procedure

1. On the CMDB Workspace or in any form or list view, select the Now Assist icon ![]() and then select Manage duplicate CIs in the Now Assist panel.
2. Follow the guidance on the Now Assist panel to remediate duplication.  
   * Select an option in the Now Assist panel or enter text that resembles one of the options. As you select options to remediate duplication, the skill adjusts the options and guides you through the process.
   * Review root causes for duplication: The analysis surveys IRE identification rules (including criterion attributes) and discovery sources and responds by grouping causes to suggest related groups of tasks.  
     Tip:  
     Use this information to help prevent further creation of duplicate CIs.
   * Decide which de-duplication template to apply: Select Review existing templates and then follow the suggestions to preview the results of applying the template. Now Assist generates a preview of the results of applying a template without actually running the remediation process. You can preview the results for any existing template. When you see the desired result in a preview, you can specify that template and proceed with the de-duplication process.

     {#now-assist-cmdb-mng-dupe-cis-skill__li-preview-template-results}
   {#now-assist-cmdb-mng-dupe-cis-skill__li-preview-template-results} {#now-assist-cmdb-mng-dupe-cis-skill__ul_ysm_rs2_5cc}

## What to do next

* To learn more about using the Now Assist panel, see [Working in the Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

* To start over, select Reset conversation in the More menu (![More menu icon]()).  
  Warning:  
  If you reset the conversation, all existing messages are deleted and an entirely new conversation starts. To learn more about using the Now Assist panel, see [Working in the Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).
* [See how IRE detects duplicate CIs and generates de-duplication tasks](https://www.servicenow.com/docs/hUVMinXkKAoBWpxQ14fl6Q "When IRE identification process detects duplicate CIs, it groups each set of duplicate CIs into a de-duplication task for review and remediation. A large number of duplicate CIs might be due to weak identification rules. You can configure the identification engine to reconcile duplicate CIs.").
* [See how to manage and remediate the de-duplication tasks by using de-duplication templates](https://www.servicenow.com/docs/qmOcPMxaTpAfJlNFyO5Wmw "Duplicate CIs in the CMDB unnecessarily overload the system and interfere with the CMDB's integrity and reliability. It is therefore important to regularly use CMDB tools that detect and remediate duplicate CIs.").
{#now-assist-cmdb-mng-dupe-cis-skill__ul_ckl_5wy_tcc}
**Related concepts**   

* [Duplicate CIs remediation](https://www.servicenow.com/docs/qmOcPMxaTpAfJlNFyO5Wmw "Duplicate CIs in the CMDB unnecessarily overload the system and interfere with the CMDB's integrity and reliability. It is therefore important to regularly use CMDB tools that detect and remediate duplicate CIs.")
* [Detecting duplicate CIs](https://www.servicenow.com/docs/hUVMinXkKAoBWpxQ14fl6Q "When IRE identification process detects duplicate CIs, it groups each set of duplicate CIs into a de-duplication task for review and remediation. A large number of duplicate CIs might be due to weak identification rules. You can configure the identification engine to reconcile duplicate CIs.")
* [View CMDB Health dashboard](https://www.servicenow.com/docs/yK6OUxPtcC2PzgPtopBoEw "The CMDB Health dashboard serves as a central location to view detailed health reports for your CMDB at a glance. Also, it provides functions to remediate issues that CMDB Health detected, to improve CMDB health.")  
**Related topics**   

* [Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)