---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Activate response templates

# Activate response templates {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate response templates (formerly known as templated snippets) \[com.sn_templated_snip\] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

## Before you begin

Role required: admin  
Note:  
If you are using Agent Chat, the Agent Chat (com.glide.interaction.awa) plugin automatically activates response templates.

## About this task

Response templates activate these related plugins if they are not already active.{#activate-templated-snippets__table_b1h_mld_dbb__entry__2}

| Plugin | Description |
|-|-|
| Scoped Application Restricted Caller Access \[com.glide.scope.access.restricted_caller\] | Allows scoped applications to restrict access to public tables and script includes. |
[Table 1. Plugins for response templates]

{#activate-templated-snippets__table_b1h_mld_dbb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-templated-snippets__find-plugins-cmd}
{#activate-templated-snippets__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-templated-snippets__p_cb1_nfg_h1c}
   {#activate-templated-snippets__find-plugin-cmd}
{#activate-templated-snippets__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). {#activate-templated-snippets__activate-plugin}
{#activate-templated-snippets__activate-plugin}{#activate-templated-snippets__steps_rfx_bf1_2t}
* **[Components installed with response templates](https://www.servicenow.com/docs/ERkiPoB6yJl85O2idhNGRw)**   
  Several types of components are installed with activation of the Templated Responses (com.sn_templated_snip) plugin, including tables and user roles.

**Related topics**   

* [List of plugins (Madrid)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US)

*[\>]: and then