---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform
Release :
- yokohama
ft:locale :
- en-US
ft:publication_title :
- Yokohama ServiceNow AI Platform Capabilities
ft:clusterId :
- platcap
bundleId :
- platcap
workflow :
- Platform
---
# Ownership groups
# Ownership groups {#ariaid-title1}
* Release version: Yokohama
*
* Updated January 30, 2025
*
*  2 minutes to read
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This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
## Summary of Ownership groups
Ownership groups in ServiceNow Knowledge Management enable customers to assign responsibility for knowledge articles from individual users to groups.
These groups, consisting of members and a manager, handle article quality, approvals, and feedback resolution.
This approach streamlines maintenance and ensures timely management of knowledge content.
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## Key Features
* **Group-Based Article Ownership:** Assign ownership groups to articles so that only group members have contribute access regardless of their knowledge base permissions.
* **Access Control:** Non-members who are not authors or editors cannot contribute to articles owned by the group, enhancing control over article edits.
* **Approval Capabilities:** Ownership group members can approve self-authored articles, with an option to disable this via configuration.
* **Contribution Post-Publication:** By default, authors or revisers lose contribute access to published articles owned by a group, but this can be overridden through a system property.
* **Configuration Requirements:** The Knowledge form may need updating to add the Ownership Group field when creating or editing articles, especially from ITSM Agent Workspace.
* **Activation:** Ownership groups require enabling the `glide.knowman.ownershipgroup.enabled` property, which depends on the Knowledge Management Advanced plugin. Disabling this later requires manual reassignment and task resolution.
## Practical Considerations for ServiceNow Customers
* Enable ownership groups to better manage article quality and approvals through shared responsibilities.
* Control contributor permissions precisely by leveraging group membership rather than broad knowledge base access.
* Adjust system properties to fit your organization's workflow regarding contribution rights and approval processes.
* Before disabling ownership groups, ensure all articles and tasks associated with groups are properly reassigned or closed to avoid disruptions.
Configure ownership groups and associate them with knowledge articles to maintain
article quality, manage approvals, and for timely resolution of feedback.
For the ease of maintenance of knowledge articles, you can assign an ownership group to a
knowledge article and shift the ownership of an article from a single person to a group. An
ownership group consists of a group of members and a manager who are responsible for knowledge
articles. Responsibilities include: approving knowledge articles, performing AQI checks to
ensuring article quality, and managing feedback tasks for knowledge articles.
When a knowledge article is assigned to an ownership group:
* Only ownership group members have contribute access to the article even if they don't have contribute access to the knowledge base of the article. They can edit, approve, publish, and retire the knowledge article with which they are associated.
* Users who aren't a member of the ownership group and not an author or editor can't contribute to the article even if they have contribute access to the knowledge base of the article.
{#enable-ownership-group__ul_qj3_sfz_pkb}
When [Create a knowledge article from an incident in ITSM Agent Workspace](https://www.servicenow.com/docs/Z57olTj3Rsv267bh9bDncA "Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization.") or [editing](https://www.servicenow.com/docs/efGGm5adsNBLa3pLSnFOYg "Edit knowledge articles within a knowledge base to update information shared across your organization.") a knowledge article, you may need to configure the Knowledge form to add the Ownership Group field.
## Activation information {#enable-ownership-group__section_vjh_t2z_pkb}
To enable the use of ownership groups, enable the glide.knowman.ownership_group.enabled property. This property is available when the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated. By default, the property is disabled.
Note:
If you use ownership groups, try not to disable the glide.knowman.ownership_group.enabled property later. If you must disable the property later, ensure that you manually reassign all knowledge articles associated with any ownership group, close all article approvals sent to ownership groups, and resolve all open feedback tasks assigned to ownership groups.
## Contribute access to published articles {#enable-ownership-group__section_ftw_w4g_qkb}
If an ownership group is associated with a knowledge article, the author or reviser of the
article can't contribute to the article after the article is published. You can override
this behavior by enabling the glide.knowman.ownership_group.override
property. When the property is set to true, the authors or revisers
of knowledge articles associated with ownership groups retain contribute access to their
published articles. By default, the property is set to false.
## Approval of self-authored articles for ownership group members {#enable-ownership-group__section_tjl_5bs_flb}
With an ownership group associated with a knowledge article, ownership group members can
approve self-authored articles for publication. You can override this behavior by disabling
the glide.knowman.ownership_group.allow_self_approval property. By
default, the property is set to true. When the property is set to
false, ownership group members can't approve self-authored
knowledge articles.
**Related tasks**
* [Manage ownership groups](https://www.servicenow.com/docs/zoxe4e_0JBiYZFPQPNh04A "Create ownership groups and associate them to knowledge articles. Knowledge group managers or knowledge administrators can edit ownership groups.")
**Related reference**
* [Knowledge Management properties](https://www.servicenow.com/docs/JAaHanCY3U9gzs5nx3WHJw#r_KnowledgeProperties "As an administrator, you can configure the look and functionality of many knowledge base features with Knowledge Management properties.")