---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

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bundleId :

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workflow :

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---

# Use Now Assist in Knowledge Management

# Using Now Assist in Knowledge Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Now Assist in Knowledge Management enhances the agent experience by using artificial intelligence (AI) to generate a new knowledge article based on the resolution provided to a case or an incident.

## Generating knowledge articles {#using-now-assist-in-km__section_vyz_hlv_lbc}

You can generate knowledge articles in ServiceNow Otto for Customer Service Management (CSM), ServiceNow Otto for IT Service Management (ITSM), ServiceNow Otto for HR Service Delivery (HRSD), and ServiceNow Otto for Field Service Management (FSM). For more information, review the following.

* [Generate a knowledge article from the CSM Configurable Workspace and classic environment with Now Assist](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-csm-workspace&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US).
* [Generate a knowledge article from the Service Operations Workspace for ITSM and classic environment by using Now Assist](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-SOW-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US).
* [Generate a knowledge article from HR Agent Workspace with Now Assist](https://www.servicenow.com/docs/access?context=gen-kb-now-assisthr&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US).
* [Generate a knowledge article from the CSM/FSM Configurable Workspace and classic environment with Now Assist](https://www.servicenow.com/docs/access?context=na-fsm-generate-kb-article&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US)
* To generate knowledge articles based on cases or incidents from the Now Assist panel, see [Generate a Knowledge article from the Now Assist panel](https://www.servicenow.com/docs/fEqWMsWgZMX~eziV4OOk5w "Generate a new knowledge article for a case or an incident from the Now Assist panel.").
* [Generate a Knowledge article from the classic environment with Now Assist](https://www.servicenow.com/docs/Zj_DqCEYfTxt_X8vzuJQrQ#Now-Assist-generate-article-coreui "As an author or an agent, generate new Knowledge articles using Now Assist on tasks within the classic environment.").
{#using-now-assist-in-km__ul_wyz_hlv_lbc}
* **[Generate a Knowledge article from the Now Assist panel](https://www.servicenow.com/docs/fEqWMsWgZMX~eziV4OOk5w)**   
  Generate a new knowledge article for a case or an incident from the Now Assist panel.
* **[Generate a Knowledge article from the classic environment with Now Assist](https://www.servicenow.com/docs/Zj_DqCEYfTxt_X8vzuJQrQ#Now-Assist-generate-article-coreui)**   
  As an author or an agent, generate new Knowledge articles using Now Assist on tasks within the classic environment.
* **[Generate a Knowledge article using multi-language support](https://www.servicenow.com/docs/KPaUDAabWbaCFuVnCVQLWA)**   
  Now Assist in Knowledge Management provides multi-language support for Knowledge article generation. Generate knowledge articles in multiple languages with the Now Assist multi-language support for Knowledge Management. As an agent, you can generate articles from incidents, cases and other task types that are documented in languages other than English by using a language selector configured by the admin.
* **[Edit an article using the Now Assist context menu](https://www.servicenow.com/docs/67Z8v0LR72Zb6NOZCuDT2A#Now-Assist-generate-article-using-context-menu)**   
  Elaborate or shorten content within a Knowledge article using the Now Assist context menu feature that enables agents to leverage the generative AI capabilities of Now Assist in Knowledge Management.
* **[Generate and edit articles using Now Assist in the Knowledge Center article editor](https://www.servicenow.com/docs/dV7U6D3ZVFMkmNB4_wHsOA)**   
  This task explains how to create and improve a knowledge article with the Knowledge center article editor.
* **[Identify and review duplicate Knowledge articles](https://www.servicenow.com/docs/FTNztG9Wu3LhDxLs5hICHw)**   
  Review duplicate Knowledge articles using the Now Assist Identify and review duplicate articles feature.