---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure article helpful widget instance options

# Configure article helpful widget instance options {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Knowledge Article Helpful widget instance options for the Knowledge Management article view page in the Knowledge Management
Service Portal.

## Before you begin

Role required: sp_admin or admin

## About this task

The article view page uses the Knowledge Article Helpful widget to allow users to
provide feedback on the helpfulness of the article, display a confirmation message
after a feedback is provided, and display the percentage of users who found the
article to be useful. Use the widget instance options to customize these
actions.

## Procedure

1. Navigate to the Knowledge Management article view page in the Knowledge Management Service Portal.
2. Control + right-click Helpful?
3. Click Instance Options.  
4. Configure the desired settings for the Knowledge Article Helpful widget.  
   {#config-knowledge-article-helpful__table_KM_SP_filter_facet_widgets__entry__2}

   | Instance option | Description |
   |-|-|
   | Bootstrap color | The color of the widget header. |
   | CSS | Custom configurations that determine the look and feel of the elements in the widget. For more information, see [Service Portal SCSS Primer](https://www.servicenow.com/docs/access?context=scss-primer&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US). |
   | Show helpful percentage information | Check box to enable the display of percentage of users who found this article to be helpful. |
   | Helpful Action Label | Label for marking this article as helpful or not. |
   | Feedback Message | Text that displays when the user marks the article as helpful or not. |
   [ ]

   {#config-knowledge-article-helpful__table_KM_SP_filter_facet_widgets}
5. Click Save.
{#config-knowledge-article-helpful__steps_bl4_ryq_tz}