--- sourceDocument: Yokohama ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Service Catalog # Service Catalog {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Catalog The ServiceNow® Service Catalog application enables ServiceNow customers to create and manage service catalogs that offer self-service portals for requesting services and products. It allows customization of customer portals and standardization of request fulfillment to ensure accurate and available catalog items. The application supports various catalog item types and integrates seamlessly with other ServiceNow offerings like Employee Center, Service Portal, Now Mobile, and Virtual Agent. Show full answer Show less ## Key Features * **Service Catalog Creation and Customization:** Build and tailor catalogs to provide users with easy, self-service access to service and product requests. * **Catalog Builder:** Utilize a visual, guided interface to create and edit catalog items with predefined templates and restrictions, streamlining catalog maintenance and delegation. * **Service Catalog Wizards:** Design multi-step, wizard-like request processes that simplify complex or extensive input requirements, enhancing user experience with contextual help panels. * **Integration Capabilities:** Integrate Service Catalog with applications like Service Portal, Employee Center, Now Mobile, and Virtual Agent for a unified service experience. * **Debugging and Troubleshooting Tools:** Diagnose issues with user criteria, UI customizations, catalog item variables, and performance to maintain efficient catalog operations. * **Now Assist in Catalog Builder:** Leverage AI-assisted text input to quickly create catalog items within the Catalog Builder. * **Catalog Conversational Coverage Dashboard:** Monitor conversational and non-conversational catalog items through a high-level dashboard for better catalog management. ## Practical Use for ServiceNow Customers ServiceNow customers with Catalog Administrator roles can configure and maintain the Service Catalog to deliver consistent, accurate service offerings through customized portals. The tools provided enable streamlined catalog creation, robust integration with other ServiceNow platforms, and enhanced user experiences via guided wizards and AI assistance. Debugging capabilities ensure smooth catalog functionality, while monitoring dashboards provide visibility into catalog item usage and engagement. Use the ServiceNow® Service Catalog application to create service catalogs that provide your customers with self-service opportunities. Customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs. ## Get started {#service-catalog__section_fhl_z24_wxb} |-|-|-| | [ExploreLearn about the Service Catalog concept, types of catalog items, Catalog Builder, and catalog items.](https://www.servicenow.com/docs/X7C_LsQZrWZBkd~jO6hRIA "You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.") | [ConfigureConfigure Service Catalog. Learn about setup, categories, scoping, request fulfillment, and Service Catalog security.](https://www.servicenow.com/docs/Ad0F~742VPmeHzo2EK_ykQ "Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog.") | [IntegrateLearn about the integration of Service Catalog with other applications, such as ServiceNow® Employee Center, ServiceNow® Service Portal, Now® Mobile, and ServiceNow® Virtual Agent.](https://www.servicenow.com/docs/Ps4e2GPQblYONHjVoa4IBw "You can integrate Service Catalog with other applications, such as Service Portal and Employee Center.") | | [Create a Service Catalog WizardLearn about Service Catalog wizards that you can use when the input required is huge and complex. The wizard offers a step-by-step experience for the requester and also provides a side panel to provide contextual help.](https://www.servicenow.com/docs/QR5bRmze4WC4YkaqYaTYWg "Service Catalog wizards help you to create wizard like, multi-step experiences.") | [Set up catalog builderLearn about setting up the catalog item building process.](https://www.servicenow.com/docs/yABIcYDvLJ9T1Ef43DIaWw "Set up the catalog item building process.") | [Create or edit a catalog item templatePre-specify values or provide restrictions for attributes such as catalogs, categories, variable types, and portal settings, which are applicable during the catalog item creation or editing process.](https://www.servicenow.com/docs/AZCgBw1fofG6G0beeocJfg "Pre-specify values or provide restrictions for attributes such as catalogs, categories, variable types, and portal settings, which are applicable during the catalog item creation or editing process. You can create a template for a catalog item or record producer.") | | [DebugDebug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.](https://www.servicenow.com/docs/gjWqO4u8QBDQ0fewMsmpyA "Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on.") | [ReferenceGet details about components like fields and properties.](https://www.servicenow.com/docs/85yPavnRSn2X7Fvf_FQhOg "Reference topics provide additional information about the lists and forms.") | | [ ] {#service-catalog__table_ghl_z24_wxb} ## Troubleshoot and get help {#service-catalog__section_lhl_z24_wxb} * [Ask or answer questions in the Service Catalog community](https://community.servicenow.com/community/service-automation-platform?tagSet=2301) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) {#service-catalog__ul_mhl_z24_wxb} * **[Exploring Service Catalog](https://www.servicenow.com/docs/X7C_LsQZrWZBkd~jO6hRIA)** You can use Service Catalog to customize portals where your customers can request catalog items such as service and product offerings. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs. * **[Configuring Service Catalog](https://www.servicenow.com/docs/Ad0F~742VPmeHzo2EK_ykQ)** Service Catalog enables users with the Catalog Administrators role (catalog_admin) to set up the service catalog. * **[Creating a Service Catalog Wizard](https://www.servicenow.com/docs/QR5bRmze4WC4YkaqYaTYWg)** Service Catalog wizards help you to create wizard like, multi-step experiences. * **[Integrating Service Catalog](https://www.servicenow.com/docs/Ps4e2GPQblYONHjVoa4IBw)** You can integrate Service Catalog with other applications, such as Service Portal and Employee Center. * **[Service Catalog Reference](https://www.servicenow.com/docs/85yPavnRSn2X7Fvf_FQhOg)** Reference topics provide additional information about the lists and forms. * **[Debugging Service Catalog](https://www.servicenow.com/docs/gjWqO4u8QBDQ0fewMsmpyA)** Debug user criteria of catalog items, UI customizations for Service Catalog pages, actions on catalog item variables, performance diagnostics of a catalog item, and so on. * **[Catalog Builder](https://www.servicenow.com/docs/BqLN7v0HK8bDrUUv661YJg)** You can create or edit a catalog item (catalog item or record producer) using a visual and guided experience along with specified restrictions. The Catalog Builder experience enables you to delegate the creation and maintenance of the catalog. * **[Now Assist in Catalog Builder](https://www.servicenow.com/docs/4zxeUw2n75gfVl67oMa4CQ)** Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs. * **[Catalog Conversational Coverage](https://www.servicenow.com/docs/m3dFslDpmKUMhxyk4is5ag)** ServiceNow® Catalog Conversational Coverage provides a dashboard to view a high-level overview of the conversational and non-conversational catalog items.