---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Conversational catalog overview dashboard

# Conversational catalog overview dashboard {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The dashboard shows the information that you need in graphs and a table.
You can view the data of only those catalog items you have edit access to.  
Note:  
You can access the conversational catalog dashboard only if you've installed the Now Assist in Conversational Catalog Request app. Conversational catalog dashboard can't be installed separately as it's bundled with Now Assist in Conversational Catalog Request.  
In the graphical representation of reports, you can view the following information:{#conversational-coverage-overview-dashboard__table_m2w_jr3_d1c__entry__2}

| Graphical representation of reports | Description |
|-|-|
| Conversational and non-conversational item count | The number of catalog items that are conversational and non- conversational. |
| Reasons that make items non-conversational | Reasons for catalog items to be non-conversational. For example, having unsupported questions or scripted UI policies make the item non-conversational. |
| Popular request channels - last 6 months | The channel distribution of catalog item requests that have been submitted in the last six months. |
[ ]

{#conversational-coverage-overview-dashboard__table_m2w_jr3_d1c}  
The Catalog items section shows the following information:{#conversational-coverage-overview-dashboard__table_ht4_rr3_d1c__entry__2}

| Column name | Description |
|-|-|
| Catalog item | Name of the catalog item. You can select the name to open the catalog item details page. |
| Conversational status | Conversational or non-conversational status of the catalog item. |
| VA render type | Type of catalog item rendering. Based on the configuration of the catalog item, the render type is determined to be conversation, window, or popup. |
| Number of reasons | The number of the reasons that are causing the item to be non-conversational. You can select the name of the non-conversational catalog item to view the reasons. |
| Number of requests | Number of requests that corresponds to the requests submitted in the last six months. |
| State | The status of the catalog item. |
| Owner | Name of the owner of the catalog item. |
| Updated | Date and time when the catalog item was last edited. |
[ ]

{#conversational-coverage-overview-dashboard__table_ht4_rr3_d1c}
**Related concepts**   

* [Catalog Conversational Coverage](https://www.servicenow.com/docs/m3dFslDpmKUMhxyk4is5ag "ServiceNow Catalog Conversational Coverage provides a dashboard to view a high-level overview of the conversational and non-conversational catalog items.")  
**Related tasks**   

* [View the conversational catalog overview dashboard using Catalog Builder](https://www.servicenow.com/docs/HqmYedDK13AF7sIh~qtJTA "Use Catalog Builder to view the dashboard that shows the catalog items that are conversational or non-conversational. Understand why catalog items aren’t conversational, and explore the potential suggestions that might help make the items conversational.")
* [View the conversational catalog overview dashboard using the ServiceNow AI Platform](https://www.servicenow.com/docs/0Q6FaCKX~8GOZuUhqcQUDA "Use the ServiceNow AI Platform to view the dashboard that shows the catalog items that are conversational or non-conversational. Understand why catalog items aren't conversational, and explore the potential suggestions that might help make the items conversational.")  
**Related reference**   

* [Catalog item conversational details page overview](https://www.servicenow.com/docs/FrrxH4CzcAmNi3wh_lNwZw "View the details page for your catalog item. If your item is non-conversational, view why your catalog item isn’t conversational and review the suggestions to know what you can do to make the item conversational.")