---
sourceDocument: Yokohama ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/servicenow-platform

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Define a content item

# Define a content item {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A content item is a service catalog item that provides information instead of goods or services.

## Before you begin

Role required: admin

## About this task

Content items can reference knowledge articles, static blocks
of text, or external web-based content.

To define content items:

## Procedure

1. Navigate to AllService Catalog \> Catalog Definition \> Content Items.
2. Click New.
3. Fill in the form to define the item.  
   {#t_AddingContentItemServiceCatalog__table_hkx_rkd_fcb__entry__2}

   | Field | Description |
   |-|-|
   | Name, Category, Icon, Roles, Active, | As for standard catalog items. |
   | Content type | The type of information to display when a user selects the item. * KB Article: a ServiceNow knowledge article available to users with the specified roles. * Catalog Content: a static block of text, formatted with HTML. * External Content: documents or web pages stored outside the base system instance. {#t_AddingContentItemServiceCatalog__ul_ikx_rkd_fcb} |
   | Target | Location where the content appears. * Within Catalog: displays the content within the catalog iframe window (which may not render some external websites properly). * New Window/Tab: displays the content in a new browser window or tab. Choose this option if the content does not display properly within the catalog. {#t_AddingContentItemServiceCatalog__ul_jkx_rkd_fcb} |
   | URL | The full URL (including the prefix http:// or https://) for external content to display when a user selects the item. This field is available only if the Content type is External Content. Note: Since base system instances are accessed via HTTPS, links to HTTP sites could result in a mixed mode content error or warning, depending on browser security settings. |
   | KB article | The knowledge article to display when a user selects the item. This field is available only if the Content type is KB Article. |
   | Short description, Description, Picture | As for standard catalog items. These fields are only available if the Content type is Catalog Content. |
   | Meta | Comma-separated list of tags used to search for the content item. See [Configure keyword search for catalog items](https://www.servicenow.com/docs/~KIL23hsZHnUF5TvA9ln1A "When you search for a catalog item by a keyword in Service Catalog, the search results are displayed by considering a few fields of the catalog table."). |
   | Hide on Service Portal | If selected, the content item is not available on Service Portal. |
   [Table 1. Content Item form]

   {#t_AddingContentItemServiceCatalog__table_hkx_rkd_fcb}
4. Click Submit.

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