---
sourceDocument: Zurich Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/acct-lifecycle-events

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Data Context Engine (DCE) Insights

# Data Context Engine (DCE) Insights {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

DCE Insights is a Data Context Engine feature that enables the visualization of identified metrics for product and capability usage records.

You can configure DCE Insights to display contextually by using relevant attributes of an engagement, product, and more to determine the correct metrics, thresholds, and values to display. For example, you can display 10 key indicators
on an account record page and a different set on a sold product page. Additionally, you can define targets and baselines for each data source and specify conditions that determine when the data appears.  
You can configure visualizations and associate them with entities in the DCE Insights table, which tracks usage data. Each entity in the DCE Insights table links to one or more entities in the DCE Insight Items table. The DCE Insights table can be configured to specify where the associated DCE Insight Items appear. The following entities and insight items are available with the base system:

* Product usage: Enables you to track usage data at the product level. It includes the following DCE Insight Items:
  * Adoption score
  * Satisfaction score
  * Monthly active users
  * Monthly license utilization
  * Monthly transactions
  * Auxiliary metrics
  {#account-lifecycle-dce-insights__ul_xgb_lkz_vfc}
* Product capability usage: Enables you to track usage data at the capability level for a product. It includes the following DCE Insight Items:
  * Adoption score
  * Auxiliary metrics
  {#account-lifecycle-dce-insights__ul_iy4_lkz_vfc}

{#account-lifecycle-dce-insights__ul_ypn_kkz_vfc}For more information on configuring DCE Insights, see [Configure DCE Visualizations](https://www.servicenow.com/docs/J0N_Ue546N1vsWN4chlxfg "Use the DCE Visualizations option to configure data sources, define baselines and targets, and apply aggregation rules. You can also define specific conditions to customize the data displayed.").