---
sourceDocument: Zurich Enterprise Architecture (formerly Application Portfolio Management)
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/application-portfolio-management

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    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Enterprise Architecture (formerly Application Portfolio Management)

ft:clusterId :

    - appportman

bundleId :

    - appportman

workflow :

    - Technology


---

# Working with AI agent agentic workflow in ServiceNow Otto for Enterprise Architecture (EA)

# Working with AI agent agentic workflow in ServiceNow Otto for Enterprise Architecture (EA) {#ariaid-title1}

Release version: Zurich  
Updated July 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the AI agents in Enterprise Architecture to help complete tasks autonomously.  
Note:  
Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.
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| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| Generate enterprise architecture diagram | Generates diagrams for business applications hierarchy in Enterprise Modeling and Visualization and summarizes them. | Enterprise architecture diagrams AI agent |
[Table 1. Available agentic workflow for AI agents for Enterprise Architecture]

{#using-na-ea-ai-agents__table_xrq_1h1_m2c}  
Important:  
By default, all agentic workflow and AI agent records are read only.  
To change any configuration of an AI agent, you must first duplicate the use case. For information, see [duplicate the use case](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). Then proceed with the following steps:

* Activate the use case.
* Activate all agents in a use case. To invoke the Generate enterprise architecture diagram use case, you can ask for a business hierarchy diagram for a specific entity through the ServiceNow Otto panel.
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To view more information on AI agents and how to install them, see [AI Agent Studio](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).
* **[Enterprise Architecture AI agent diagramming agentic workflow](https://www.servicenow.com/docs/38eQX9hWUGm7urbvyZfjIg)**   
  Use the Enterprise architecture diagrams AI agent to generate Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.