--- sourceDocument: Zurich Build workflows sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/build-workflows Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # ServiceNow Otto for Creator # ServiceNow Otto for Creator {#ariaid-title1} Release version: Zurich Updated July 28, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Creator ServiceNow Otto for Creator is a generative and agentic AI-powered enhancement designed to streamline development on the ServiceNow AI Platform. It enables customers to quickly generate and manage various application components, automate testing, and optimize workflows using AI-driven tools, improving development efficiency and reducing manual effort. Show full answer Show less ## Key Features * **App Generation:** Create simplified applications with AI-generated tables, user experiences, and roles based on natural language prompts. * **App Summary Generation:** Automatically generate concise summaries describing app functionality. * **ATF Troubleshooting Agent:** Simplify diagnosis of Automated Test Framework failures using metadata insights. * **Build Agent:** Generate complete scoped applications including core logic and UI components, compatible with ServiceNow Studio and IDE. * **Catalog Item and Mobile Card Generation:** Create catalog items and mobile cards through AI-driven generation. * **Code and Flow Generation:** Quickly write scripts and multi-step flows with AI assistance, including flow recommendations and summarizations. * **Playbook and Theme Creation:** Generate playbook outlines from text and themes from images directly within the Theme Builder. * **Process Mining:** Analyze work notes to detect inefficiencies and reasons behind task reassignment. * **RPA Bot Generation:** Build robotic process automation bots and activities using text instructions with preview options. * **Test Generation:** Automate creation of tests from simple descriptions powered by AI. * **UI and Widget Generation:** Create and update user experiences and widgets using natural language prompts. ## Availability and Restrictions Some AI models and features may be unavailable depending on customer location, data center restrictions (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or regulated markets. Customers should consult ServiceNow knowledge base articles for the latest availability updates. ## AI Limitations and Responsible Use As AI and machine learning technologies evolve, outputs may not always be accurate or appropriate. Customers must rigorously test and evaluate AI-generated content and maintain human oversight, especially in high-impact areas like healthcare, finance, legal, and security. Reliance solely on AI outputs for decisions is discouraged. Use of this application is subject to ServiceNow's AI Acceptable Use Policy. ## Data Processing and Privacy Data entered into Otto for Creator is transferred from customer instances to centralized ServiceNow environments, potentially across different regions and third-party cloud providers such as Microsoft Azure. ServiceNow manages this data according to strict internal policies and compliance standards. ## Data Collection and Opt-Out ServiceNow collects inputs, outputs, edits, and usage metrics from this application to improve AI models and services. Customers can opt out of data collection at any time as detailed in Now Assist documentation and opt-out guidance. ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient. ## Get started {#now-assist-for-creator-landing__section_xct_dbn_wyb} |-|-|-| | [InstallInstall ServiceNow Otto for Creator.](https://www.servicenow.com/docs/NjM8_B8cHmhwChsAS2wAFw "Install the ServiceNow Otto for Creator application to add generative AI functionality to your workflows.") | App generationGenerate simplified apps with AI-generated tables, experiences, and roles tailored to your text prompts. | App summary generationSummarize what an app does using generative AI. | | ATF troubleshooting agentSimplify test failure diagnosis on specific metadata. | Build AgentGenerate a complete scoped application, including core logic and user interface components, in ServiceNow Studio and the ServiceNow IDE. | [Catalog item generationGenerate catalog items using generative AI.](https://www.servicenow.com/docs/access?context=now-assist-for-catalog-generation&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) | | Code generationGet help writing scripts quickly with AI-generated code based on text or code prompts. | [Flow generationCreate multiple step flows with generative AI](https://www.servicenow.com/docs/rVP5GB4HooWvVLMqWn8i4w "Use ServiceNow Otto for Creator to create a flow or subflow from a text description.") | [Flow recommendationsGenerate recommendations for the next step of a flow.](https://www.servicenow.com/docs/9tJtIDoBQQQl4InHyDEAuQ "Select the next component in your flow from a list of AI-generated recommendations.") | | [Flow summarizationSummarize what a flow or subflow does with generative AI.](https://www.servicenow.com/docs/mmzvitOtfPm0ovpfDmYGCA "Summarize what a flow or subflow does by using generative AI.") | Mobile card generationGenerate cards for mobile applications. | [Playbook generationGenerate playbook outlines from text directions.](https://www.servicenow.com/docs/N7iRKL5igws3LTKTZNqL4w "Generate a playbook using AI from text prompt or image inputs. For example, you can enter a text description to generate a playbook for managing customer support cases.") | | Process MiningIdentify the work notes and generate insights about inefficiencies, challenges, and other reasons that cause reassignment of work. | RPA bot generation Create automations, activities, and add automation logic from text instructions and preview options. | Test generation ![]()Automate test creation from simple descriptions with AI-powered test generation. | | [Theme creationGenerate themes from images directly in Theme Builder.](https://www.servicenow.com/docs/access?context=theme-creation-with-ai&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US) | UI generationCreate experiences by describing what you want using natural language. | Widget generation and updationCreate and modify widgets via natural language prompts. | [ ] {#now-assist-for-creator-landing__table_jb4_kgc_r1c_ddd} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-creator-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-creator-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-creator-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-creator-landing__ul_j3b_4vd_wcc} ## AI limitations {#now-assist-for-creator-landing__id_p2h_q5k_dcc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-creator-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-creator-landing__id_lmn_jtk_dcc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-creator-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-creator-landing__section_kw1_qm1_xcc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).