--- sourceDocument: Zurich Build workflows sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/build-workflows Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # ServiceNow Otto for Creator # ServiceNow Otto for Creator {#ariaid-title1} Release version: Zurich Updated July 28, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read ServiceNow Otto for Creator includes generative and agentic AI capabilities that can make developing on the ServiceNow AI Platform more efficient. ## Get started {#now-assist-for-creator-landing__section_xct_dbn_wyb} |-|-|-| | [InstallInstall ServiceNow Otto for Creator.](https://www.servicenow.com/docs/NjM8_B8cHmhwChsAS2wAFw "Install the ServiceNow Otto for Creator application to add generative AI functionality to your workflows.") | [App generationGenerate simplified apps with AI-generated tables, experiences, and roles tailored to your text prompts.](https://www.servicenow.com/docs/access?context=sns-now-assist-app-gen-landing&version=zurich&pubname=zurich-application-development&ft:locale=en-US) | [App summary generationSummarize what an app does using generative AI.](https://www.servicenow.com/docs/access?context=sns-now-assist-app-summarize-landing&version=zurich&pubname=zurich-application-development&ft:locale=en-US) | | [ATF troubleshooting agentSimplify test failure diagnosis on specific metadata.](https://www.servicenow.com/docs/access?context=atf-troubleshooting-agent-landing-page&version=zurich&pubname=zurich-application-development&ft:locale=en-US) | [Build AgentGenerate a complete scoped application, including core logic and user interface components, in ServiceNow Studio and the ServiceNow IDE.](https://www.servicenow.com/docs/access?context=build-agent&version=zurich&pubname=zurich-application-development&ft:locale=en-US) | [Catalog item generationGenerate catalog items using generative AI.](https://www.servicenow.com/docs/access?context=now-assist-for-catalog-generation&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US) | | [Code generationGet help writing scripts quickly with AI-generated code based on text or code prompts.](https://www.servicenow.com/docs/access?context=now-assist-code-landing&version=zurich&pubname=zurich-api-reference&ft:locale=en-US) | [Flow generationCreate multiple step flows with generative AI](https://www.servicenow.com/docs/rVP5GB4HooWvVLMqWn8i4w "Use ServiceNow Otto for Creator to create a flow or subflow from a text description.") | [Flow recommendationsGenerate recommendations for the next step of a flow.](https://www.servicenow.com/docs/9tJtIDoBQQQl4InHyDEAuQ "Select the next component in your flow from a list of AI-generated recommendations.") | | [Flow summarizationSummarize what a flow or subflow does with generative AI.](https://www.servicenow.com/docs/mmzvitOtfPm0ovpfDmYGCA "Summarize what a flow or subflow does by using generative AI.") | [Mobile card generationGenerate cards for mobile applications.](https://www.servicenow.com/docs/access?context=enable-mobile-card-generation&version=zurich&pubname=zurich-mobile&ft:locale=en-US) | [Playbook generationGenerate playbook outlines from text directions.](https://www.servicenow.com/docs/N7iRKL5igws3LTKTZNqL4w "Generate a playbook using AI from text prompt or image inputs. For example, you can enter a text description to generate a playbook for managing customer support cases.") | | [Process MiningIdentify the work notes and generate insights about inefficiencies, challenges, and other reasons that cause reassignment of work.](https://www.servicenow.com/docs/access?context=now-assist&version=zurich&pubname=zurich-now-intelligence&ft:locale=en-US) | [RPA bot generation Create automations, activities, and add automation logic from text instructions and preview options.](https://www.servicenow.com/docs/access?context=rpa-bot-generation&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) | [Test generation ![]()Automate test creation from simple descriptions with AI-powered test generation.](https://www.servicenow.com/docs/access?context=test-generation-intro&version=zurich&pubname=zurich-application-development&ft:locale=en-US) | | [Theme creationGenerate themes from images directly in Theme Builder.](https://www.servicenow.com/docs/access?context=theme-creation-with-ai&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US) | [UI generationCreate experiences by describing what you want using natural language.](https://www.servicenow.com/docs/access?context=ui-generation-landing&version=zurich&pubname=zurich-application-development&ft:locale=en-US) | [Widget generation and updationCreate and modify widgets via natural language prompts.](https://www.servicenow.com/docs/access?context=eslate-ai-widget-builder&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) | [ ] {#now-assist-for-creator-landing__table_jb4_kgc_r1c_ddd} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-creator-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-creator-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-creator-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-creator-landing__ul_j3b_4vd_wcc} ## AI limitations {#now-assist-for-creator-landing__id_p2h_q5k_dcc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-creator-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-creator-landing__id_lmn_jtk_dcc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-creator-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-creator-landing__section_kw1_qm1_xcc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).