Now Assist for Creator

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Creator

    Now Assist for Creator is a ServiceNow application that leverages generative AI to streamline and enhance development on the ServiceNow AI Platform. It provides a suite of AI-powered skills and agents designed to help customers build, troubleshoot, and optimize applications, flows, automations, and user experiences more efficiently using natural language prompts and AI-generated content.

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    Key Features

    • App Generation: Automatically create simplified applications with AI-generated tables, roles, and user experiences based on text prompts.
    • App Summary Generation: Generate concise summaries explaining what an app does using generative AI.
    • ATF Troubleshooting Agent: Simplify diagnosis of Automated Test Framework failures related to specific metadata.
    • Build Agent: Generate a complete scoped application including core logic and UI components directly within the ServiceNow Integrated Development Environment (IDE).
    • Catalog Item Generation: Create catalog items using AI-driven generation.
    • Code Generation: Accelerate script writing with AI-generated code from text or existing code prompts.
    • Flow Generation and Recommendations: Create multi-step flows and receive AI-driven next-step suggestions; also generate summaries of flows and subflows.
    • Mobile Card Generation: Generate cards tailored for mobile applications.
    • Playbook Generation: Produce playbook outlines based on text directions.
    • Process Mining: Analyze work notes to identify inefficiencies and reassignment causes.
    • RPA Bot Generation: Build robotic process automation bots and logic from text instructions with preview functionality.
    • Test Generation: Automate test creation from simple descriptions using AI.
    • Theme Creation: Generate UI themes directly from images within the Theme Builder.
    • UI and Widget Generation/Updation: Create and modify UI experiences and widgets via natural language prompts.

    Important Considerations

    • Availability of AI models and features may vary by customer region, data center, and regulatory environment. Some capabilities are restricted or not available in certain countries, regulated markets, or specific ServiceNow environments such as FedRAMP or NSC DOD IL5.
    • Customers should monitor ServiceNow Knowledge Base articles for updates on model provider availability and feature accessibility.

    AI Limitations and Responsible Use

    Since Now Assist for Creator uses rapidly evolving AI and machine learning technologies, outputs may not always be accurate or complete. Customers are responsible for testing and validating AI-generated results, applying human oversight, and avoiding sole reliance on AI for critical decisions, especially in sensitive domains like healthcare, finance, legal, and security.

    Users must comply with ServiceNow’s AI Acceptable Use Policy, which governs responsible AI usage and may be updated periodically.

    Data Processing and Privacy

    The application transfers customer data from individual ServiceNow instances to centralized ServiceNow environments, potentially hosted in different regions or third-party clouds such as Microsoft Azure. Data handling follows ServiceNow’s internal policies and compliance standards.

    ServiceNow collects inputs, outputs, edits, and usage metrics from the application to improve AI technologies and models. Customers have the option to opt out of future data collection as described in the Now Assist documentation.

    Now Assist for Creator includes generative AI skills and agents that can make developing on the ServiceNow AI Platform more efficient.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.