---
sourceDocument: Zurich Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/build-workflows

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Playbooks across ServiceNow AI Platform

# Playbooks across ServiceNow AI Platform {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Playbooks capabilities are available in other ServiceNow® products and for specific industries.

## Connect applications {#integrating-with-process-automation-designer__section_pcf_bhl_rzb}

Subscribing to ServiceNow AI Platform® features and applications adds Playbooks content.  
Note:  
For activation information for integrations, see [Activate playbooks](https://www.servicenow.com/docs/b9PamQuZXh_SRrI_Xp49Nw#activate-process-automation-designer "Activate the Workflow Studio application to create flows, playbooks, and more for any of your use cases.").  
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| Integration | Content available |
|-|-|
| [App Engine Studio](https://www.servicenow.com/docs/access?context=aes-overview&version=zurich&pubname=zurich-application-development&ft:locale=en-US) | Build playbooks from App Engine Studio. |
| [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&version=zurich&pubname=zurich-application-development&ft:locale=en-US) | Create basic request and fulfillment apps without code. |
| [Configure Playbooks for Customer Service Management](https://www.servicenow.com/docs/access?context=csm-playbooks-configuring&version=zurich&pubname=zurich-customer-service-management&ft:locale=en-US) | Create playbooks for Customer Service Management. |
| [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=zurich&pubname=zurich-field-service-management&ft:locale=en-US) | Create playbooks for Field Service Management. |
| [HR Service Delivery Playbook](https://www.servicenow.com/docs/access?context=playbook-hr&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US) | Create playbooks for HR services. |
| [Software Asset Management Guided Experiences](https://www.servicenow.com/docs/access?context=playbook-entitlementsetup-workspace&version=zurich&pubname=zurich-it-asset-management&ft:locale=en-US) | Create playbooks for Software Asset Management. |
| [Healthcare and Life Sciences](https://www.servicenow.com/docs/access?context=hcls-overview&version=zurich&pubname=zurich-healthcare-life-sciences&ft:locale=en-US) | Create playbooks for Healthcare and Life Science processes. |
| [Playbooks for Financial Services Operations applications](https://www.servicenow.com/docs/access?context=playbooks-fso-apps&version=zurich&pubname=zurich-financial-services-operations&ft:locale=en-US) | Create playbooks for Financial Services Operations. |
| [Playbooks for Public Sector Digital Services](https://www.servicenow.com/docs/access?context=playbooks-psds-exploring&version=zurich&pubname=zurich-government-industry&ft:locale=en-US) | Create playbooks for Public Sector Digital Services. |
| [Run actions to resolve alert issues in Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=run-alert-remediation&version=zurich&pubname=zurich-it-operations-management&ft:locale=en-US) | Create playbooks for IT Operations Management. |
| [Account onboarding](https://www.servicenow.com/docs/access?context=account-lifecycle-playbook-overview&version=zurich&pubname=zurich-acct-lifecycle-events&ft:locale=en-US) | Create playbooks for Account Lifecycle Events. |
| [Onboard Jira to DevOps Change Velocity --- Workspace](https://www.servicenow.com/docs/access?context=create-jira-tool-dev-ops&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US) | Create playbooks for IT Service Management. |
| [Security Incident Response playbooks](https://www.servicenow.com/docs/access?context=cj-sir-about-flows&version=zurich&pubname=zurich-security-management&ft:locale=en-US) | Create playbooks for Security Operations. |
| [Working with Sourcing and Procurement Operations playbooks in the Source-to-Pay Workspace](https://www.servicenow.com/docs/access?context=work-playbooks-spo&version=zurich&pubname=zurich-source-to-pay-operations&ft:locale=en-US) | Create playbooks for Procurement Service Management. |
| [Complete publishing checklist and request policy approval](https://www.servicenow.com/docs/access?context=complete-publishing-checklist-redlining&version=zurich&pubname=zurich-governance-risk-compliance&ft:locale=en-US) | Create playbooks for Governance, Risk, and Compliance processes. |
[ ]

{#integrating-with-process-automation-designer__table_w5r_mbl_t1c}

## Playbook Experience {#integrating-with-process-automation-designer__section_zmd_rjl_rzb}

Guide agents and fulfillers through complicated playbooks from start to finish, improving customer experience and task resolution. Build your playbooks in Workflow Studio, and then design and embed your Playbook Experience in legacy workspace, UI Builder, ServiceNow Mobile Platform, Service Portal, and more.