---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Analytics dashboard

# Conversational Analytics dashboard {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Conversational Analytics dashboard helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.

## Get started {#VA-dashboard-landing-page-pae__section_r2j_vhf_qnb}

Select a tile to get started with the Conversational Analytics dashboard.

|-|-|
| [Explore For VA users and system administrators to learn about the dashboard.](https://www.servicenow.com/docs/Try3AeIn_DQNpwjp9z8iFQ "Use Conversational Analytics dashboard to improve Virtual Agent (VA) interactions with users. The dashboard provides insights into conversational data, and helps you refine topics and improve the deflection rate of VA.") | [Set up For system administrators setting up the dashboard.](https://www.servicenow.com/docs/mLLo_8roOC51HEgZgF8~2A "Set up custom events and formula definitions to create more targeted analytics.") |
| [Use For VA users to learn how to use the dashboard.](https://www.servicenow.com/docs/7KbDmClholsTMSyAkWa21Q "Use the Conversational Analytics dashboard to get insights into Virtual Agent (VA) conversations.") | [Reference Get information about the dashboard roles and system parameters](https://www.servicenow.com/docs/8uWhQD5tewSwNgBm5VCCAQ "Reference topics provide descriptions about the Conversational Analytics dashboard roles and system parameters to configure the dashboard.") |
[ ]

{#VA-dashboard-landing-page-pae__table_iwv_lpv_klb}
* **[Exploring the Conversational Analytics dashboard](https://www.servicenow.com/docs/Try3AeIn_DQNpwjp9z8iFQ)**   
  Use Conversational Analytics dashboard to improve Virtual Agent (VA) interactions with users. The dashboard provides insights into conversational data, and helps you refine topics and improve the deflection rate of VA.
* **[Setting up the Conversational Analytics dashboard](https://www.servicenow.com/docs/mLLo_8roOC51HEgZgF8~2A)**   
  Set up custom events and formula definitions to create more targeted analytics.
* **[Using the Conversational Analytics Dashboard](https://www.servicenow.com/docs/7KbDmClholsTMSyAkWa21Q)**   
  Use the Conversational Analytics dashboard to get insights into Virtual Agent (VA) conversations.
* **[Conversational Analytics dashboard reference](https://www.servicenow.com/docs/8uWhQD5tewSwNgBm5VCCAQ)**   
  Reference topics provide descriptions about the Conversational Analytics dashboard roles and system parameters to configure the dashboard.