---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Integration with Apple Messages for Business

# Conversational Integration with Apple Messages for Business {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Conversational Integration with Apple Messages for Business application to empower customers to engage with your business using their Apple devices. Conversational Integration with Apple Messages for Business provides rich messaging capabilities such as Apple pay, forms, time picker, and authentication.

## Get started with Conversational Integration with Apple Messages for Business {#integration-apple-mssg__section_tbk_1qz_2mb}

Select a tile to get started.  

|-|-|-|
| [ExploreIntegrate Apple Messages for Business with Virtual Agent.](https://www.servicenow.com/docs/~A7prYDGqdfhs7utA71I~g "Use Conversational Integration with Apple Messages for Business to connect a requester with a virtual agent or live agent using your company's Apple Messages for Business account.") | [Configure Install and configure your Apple Messages for Business implementation.](https://www.servicenow.com/docs/cUrg3bH5W~WBrA5Ci_Mv5w "Install and set up the Conversational Integration with Apple Messages for Business application to enable requesters to interact with virtual and live agents.") | [Use Agents and requesters can use Apple Messages for Business in portals on your instance.](https://www.servicenow.com/docs/Ab7uofTtIRlslkpwgZ3gBA "Enable a requester to converse with an agent using Apple Messages for Business chat conversations. An administrator can configure the Conversational Integration with Apple Messages for Business application for integrating the Apple Messages for Business messaging app with a ServiceNow application.") |
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{#integration-apple-mssg__table_ev3_ndm_v4b}

## Request apps on the Store {#integration-apple-mssg__section_nms_plv_5mb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#integration-apple-mssg__inline-send-to-store}
* **[Exploring Conversational Integration with Apple Messages for Business](https://www.servicenow.com/docs/~A7prYDGqdfhs7utA71I~g)**   
  Use Conversational Integration with Apple Messages for Business to connect a requester with a virtual agent or live agent using your company's Apple Messages for Business account.