---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Managing AI agents

# Managing AI agents in Assistant Designer Asset library {#ariaid-title1}

Release version: Zurich  
Updated August 6, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Managing AI agents in Assistant Designer Asset library

This guide explains how ServiceNow customers can view and manage AI agents within the Assistant Designer Asset library, specifically in the context of the Zurich release version.
AI agents created in AI Agent Studio are accessible through the Assistant Designer Asset library, but creation, editing, testing, and deletion of AI agents must be performed exclusively in AI Agent Studio.
Show full answer Show less  
The Assistant Designer Asset library offers a list view of AI agents, showing details such as name, type, status, activity, last modification time, and description. This interface is enhanced when ServiceNow Otto in Virtual Agent is installed; otherwise, the legacy UI appears.

## Key Features

* **View AI Agents:** Access all AI agents activated for the Assistant Designer Asset library with detailed columns for easy identification.
* **Visibility Controls:** Use row actions to manage AI agent settings related to **Promoted** (suggested conversational assets), **Discoverable** (invoked by user utterances), **Visible** (shown when "Show me everything" is selected), and **Active** (available in conversation).
* **Role Requirement:** Access to view and manage AI agents in this context requires the `virtualagentadmin` role.
* **Integration with AI Agent Studio:** Selecting an AI agent in the Asset library opens it in AI Agent Studio for further management, as creation and deletion are not supported in the Asset library interface.

## Enabling AI Agents in Assistant Designer Asset library

To have an AI agent appear in the Assistant Designer Asset library, it must be enabled in AI Agent Studio by:

* Navigating to **All \> AI Agent Studio \> Overview** and selecting the AI agent.
* Opening the **Define availability** tab.
* Activating the **Allow** toggle under the Engage via Virtual Agent assistants card.
* Selecting the specific chat assistants where the AI agent should be discoverable.

## Practical Benefits

This functionality allows ServiceNow customers to centrally manage the visibility and availability of AI agents within their virtual assistant environment. Although detailed agent creation and management occur in AI Agent Studio, the Asset library provides a streamlined interface to control how and where AI agents appear in conversations, helping to optimize user engagement and agent discoverability.  
View AI agents created in AI Agent Studio through Assistant Designer Asset library.
Note:  
An updated Assistant Designer Asset library user interface is available when you install ServiceNow Otto in Virtual Agent. This content assumes that you can see the list view. If ServiceNow Otto in Virtual Agent is not installed, you see the legacy UI and topics page. For more information, see [Virtual Agent Designer legacy topics page](https://www.servicenow.com/docs/vgy0BVkFtH0VhBCLXyWO1Q "The Virtual Agent Designer legacy home page lists cards for available topics in your instance.").

Role required: virtual_agent_admin

When you select an AI agent, it opens in AI Agent Studio. AI agents currently can't be created or edited in Assistant Designer Asset library. You can only view them in Assistant Designer Asset library. They can be created, edited, tested, and deleted only in AI Agent Studio. For more details, see .

## AI agents in Assistant Designer Asset library {#managing-use-cases-ai-agents__section_ejx_3r1_cfc}

Select the AI agents option to see all the AI agents activated for Assistant Designer Asset library.

<br />

{#managing-use-cases-ai-agents__table_dnd_gt1_cfc__entry__2}

| Column | Description |
|-|-|
| Name | Name of the AI agent. Select the AI agent to open it in AI Agent Studio. |
| Type | AI agent. |
| Status | Status type such as Published. |
| Active | Whether the AI agent is active or inactive. |
| Last modified | Time when the AI agent was last modified. |
| Description | Description of the AI agent. |
[ ]

{#managing-use-cases-ai-agents__table_dnd_gt1_cfc}

Use the row actions icon ( ![]()) to work with visibility settings for Promoted, Discoverable, Visible, and Active:  
{#managing-use-cases-ai-agents__table_fsb_pt1_cfc__entry__2}

| Option | Description |
|-|-|
| Promoted | Option to toggle the AI agent's Promoted status to show as a suggested conversational asset in the virtual assistant. You must first select an assistant to promote the AI agent. |
| Discoverable | Option to toggle the AI agent's Discoverable status. If discoverable, the AI agent is invoked when matched with a user's utterance. |
| Visible | Option to toggle the AI agent's visibility to users. If visible, the AI agent appears whenever the Show me everything option is selected in the conversation. |
| Active | Option to toggle the AI agent's active status. If active, the AI agent is available within the conversation. |
| Delete | Delete option for AI agent is inactive in Assistant Designer. The AI agent can only be deleted from AI Agent Studio. |
[ ]

{#managing-use-cases-ai-agents__table_fsb_pt1_cfc}

AI agents become available in Assistant Designer Asset library based on the display settings in AI Agent Studio. To enable an AI agent to appear in Assistant Designer Asset library, perform the following:  
1. Navigate to AllAI Agent StudioOverview and select the AI agent.
2. Select the Define availability tab.
3. In the Engage via Virtual Agent assistants card:
   * Activate the Allow toggle switch.
   * Under Choose chat assistants, select the assistants where the AI agent becomes discoverable.

   {#managing-use-cases-ai-agents__ul_rlc_5w1_cfc}

{#managing-use-cases-ai-agents__ol_olc_5w1_cfc}

For detailed information about creating AI agents, see [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).
**Related concepts**   

* [Agentic conversations in Virtual Agent](https://www.servicenow.com/docs/Rq8o4DHxQPhZ7tvZzUAdeQ "When you query a Virtual Agent, it reasons, plans, and executes across a wide variety of options. The Virtual Agent can use AI agents, virtual agent topics, conversational actions and subflows, catalogs, KB articles, custom skills, and any ServiceNow Otto for Virtual Agent supported skills to help you.")

*[\>]: and then