--- sourceDocument: Zurich Conversational Interfaces sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # Managing AI agents # Managing AI agents in Assistant Designer Asset library {#ariaid-title1} * Release version: Zurich * * Updated August 6, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing AI agents in Assistant Designer Asset library This content explains how ServiceNow customers can view and manage AI agents created in AI Agent Studio through the Assistant Designer Asset library. It highlights that while AI agents are visible in the Assistant Designer Asset library, they cannot be created, edited, or deleted there; these actions must be performed in AI Agent Studio. Show full answer Show less The interface experience depends on whether the ServiceNow Otto in Virtual Agent plugin is installed, affecting how AI agents are displayed. ## Key Features * **Viewing AI Agents:** Customers can see a list of AI agents activated for the Assistant Designer Asset library, including details such as name, type, status, active state, last modified time, and description. * **Row Actions:** Through the row actions icon, customers can toggle the AI agent's **Promoted** , **Discoverable** , **Visible** , and **Active** settings to control how and when the AI agent is available or suggested in conversations. * **Role Requirement:** Access requires the `virtualagentadmin` role. * **AI Agent Studio Integration:** Selecting an AI agent in the library opens it in AI Agent Studio, where full creation, editing, testing, and deletion capabilities are available. ## Enabling AI Agents in Assistant Designer Asset library To make an AI agent appear in the Assistant Designer Asset library, customers must configure availability in AI Agent Studio: * Go to **All \> AI Agent Studio \> Overview** and select the AI agent. * Open the **Define availability** tab. * In the **Engage via Virtual Agent assistants** card, activate the **Allow** toggle. * Select the desired chat assistants where the AI agent should be discoverable. ## Why This Matters This setup helps customers centrally manage AI agents that power conversational experiences while controlling their visibility and availability across virtual assistants. It ensures that AI agents are properly maintained in AI Agent Studio but can be efficiently surfaced and managed in the Assistant Designer Asset library for deployment and discovery by end users. View AI agents created in AI Agent Studio through Assistant Designer Asset library. Note: An updated Assistant Designer Asset library user interface is available when you install ServiceNow Otto in Virtual Agent. This content assumes that you can see the list view. If ServiceNow Otto in Virtual Agent is not installed, you see the legacy UI and topics page. For more information, see [Virtual Agent Designer legacy topics page](https://www.servicenow.com/docs/vgy0BVkFtH0VhBCLXyWO1Q "The Virtual Agent Designer legacy home page lists cards for available topics in your instance."). Role required: virtual_agent_admin When you select an AI agent, it opens in AI Agent Studio. AI agents currently can't be created or edited in Assistant Designer Asset library. You can only view them in Assistant Designer Asset library. They can be created, edited, tested, and deleted only in AI Agent Studio. For more details, see [AI Agent Studio overview](https://www.servicenow.com/docs/access?context=ai-agent-studio&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). ## AI agents in Assistant Designer Asset library {#managing-use-cases-ai-agents__section_ejx_3r1_cfc} Select the AI agents option to see all the AI agents activated for Assistant Designer Asset library.
{#managing-use-cases-ai-agents__table_dnd_gt1_cfc__entry__2} | Column | Description | |-|-| | Name | Name of the AI agent. Select the AI agent to open it in AI Agent Studio. | | Type | AI agent. | | Status | Status type such as Published. | | Active | Whether the AI agent is active or inactive. | | Last modified | Time when the AI agent was last modified. | | Description | Description of the AI agent. | [ ] {#managing-use-cases-ai-agents__table_dnd_gt1_cfc} Use the row actions icon ( ![]()) to work with visibility settings for Promoted, Discoverable, Visible, and Active: {#managing-use-cases-ai-agents__table_fsb_pt1_cfc__entry__2} | Option | Description | |-|-| | Promoted | Option to toggle the AI agent's Promoted status to show as a suggested conversational asset in the virtual assistant. You must first select an assistant to promote the AI agent. | | Discoverable | Option to toggle the AI agent's Discoverable status. If discoverable, the AI agent is invoked when matched with a user's utterance. | | Visible | Option to toggle the AI agent's visibility to users. If visible, the AI agent appears whenever the Show me everything option is selected in the conversation. | | Active | Option to toggle the AI agent's active status. If active, the AI agent is available within the conversation. | | Delete | Delete option for AI agent is inactive in Assistant Designer. The AI agent can only be deleted from AI Agent Studio. | [ ] {#managing-use-cases-ai-agents__table_fsb_pt1_cfc} AI agents become available in Assistant Designer Asset library based on the display settings in AI Agent Studio. To enable an AI agent to appear in Assistant Designer Asset library, perform the following: 1. Navigate to AllAI Agent StudioOverview and select the AI agent. 2. Select the Define availability tab. 3. In the Engage via Virtual Agent assistants card: * Activate the Allow toggle switch. * Under Choose chat assistants, select the assistants where the AI agent becomes discoverable. {#managing-use-cases-ai-agents__ul_rlc_5w1_cfc} {#managing-use-cases-ai-agents__ol_olc_5w1_cfc} For detailed information about creating AI agents, see [Create an AI agent](https://www.servicenow.com/docs/access?context=configure-next-best-action-agent&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). **Related concepts** * [Agentic conversations in Virtual Agent](https://www.servicenow.com/docs/Rq8o4DHxQPhZ7tvZzUAdeQ "When you query a Virtual Agent, it reasons, plans, and executes across a wide variety of options. The Virtual Agent can use AI agents, virtual agent topics, conversational actions and subflows, catalogs, KB articles, custom skills, and any ServiceNow Otto for Virtual Agent supported skills to help you.") *[\>]: and then