---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Integration with LINE

# Conversational Integration with LINE {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Conduct user-initiated, system-initiated, or agent-initiated conversations using the Conversational Integration with LINE application. The application connects a requester with a virtual agent or live agent using your company's LINE account.

## Get started with Conversational Integration with LINE {#messg-line__section_tbk_1qz_2mb}

Select a tile to get started.  

|-|-|
| [Configure Install and configure your Conversational Integration with LINE implementation.](https://www.servicenow.com/docs/ZZ3ZcE85ndoXWFGOWNGGlA "Install and set up the Conversational Integration with LINE application to enable your users to interact with virtual and live agents.") | [UseAgents and requesters can use Conversational Integration with LINE in portals on your instance.](https://www.servicenow.com/docs/8MlqXc_v8uRvOH7pAwFjoA "Enable a requester to converse with an agent using the LINE chat conversations.") |
[ ]

{#messg-line__table_ev3_ndm_v4b}

## Request apps on the Store {#messg-line__section_nms_plv_5mb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#messg-line__inline-send-to-store}
* **[Using Conversational Integration with LINE](https://www.servicenow.com/docs/8MlqXc_v8uRvOH7pAwFjoA)**   
  Enable a requester to converse with an agent using the LINE chat conversations.