---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational SMS Integration with Twilio

# Conversational SMS Integration with Twilio {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use this ServiceNow Store application to host Virtual Agent conversations on Twilio SMS to chat with virtual agent or live agents.

## Get started with Conversational SMS Integration with Twilio {#sms-twilio-store-app__section_tbk_1qz_2mb}

Select a tile to get started.  

|-|-|-|
| [ExploreIntegrate Conversational SMS Integration with Twilio with Virtual Agent.](https://www.servicenow.com/docs/JJfV3ilExq3Xfae7D~Rmpg "Conversational SMS Integration with Twilio enables users to initiate conversations with Virtual Agent by messaging your Twilio phone number.") | [Configure Install and configure your Conversational SMS Integration with Twilio implementation.](https://www.servicenow.com/docs/JlS~4UOtD_~hQjX6dqLWxQ "Install Conversational SMS Integration with Twilio from the ServiceNow Store, configure it, and then configure SMS authentication.") | [Use Agents and requesters can use Conversational SMS Integration with Twilio in portals on your instance.](https://www.servicenow.com/docs/W1H6uXhP93Rwx97WkrEskg "Enable a requester to converse with an agent using SMS conversations with Twilio.") |
[ ]

{#sms-twilio-store-app__table_ev3_ndm_v4b}
* **[Exploring Conversational SMS Integration with Twilio](https://www.servicenow.com/docs/JJfV3ilExq3Xfae7D~Rmpg)**   
  Conversational SMS Integration with Twilio enables users to initiate conversations with Virtual Agent by messaging your Twilio phone number.
* **[Configuring Conversational SMS Integration with Twilio](https://www.servicenow.com/docs/JlS~4UOtD_~hQjX6dqLWxQ)**   
  Install Conversational SMS Integration with Twilio from the ServiceNow Store, configure it, and then configure SMS authentication.
* **[Using Conversational SMS Integration with Twilio](https://www.servicenow.com/docs/W1H6uXhP93Rwx97WkrEskg)**   
  Enable a requester to converse with an agent using SMS conversations with Twilio.