---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate multiple ServiceNow instances with a single MS Teams tenant

# Integrating multiple ServiceNow instances with a single Microsoft Teams tenant {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enables ServiceNow®
Virtual Agent to allow multiple ServiceNow instances to
integrate with single Microsoft Teams tenant.

The Virtual Agent integration with Microsoft Teams creates a
one-to-one association between the ServiceNow instance that you are
installing from and the Microsoft Teams tenant in which the integration runs. By
default, Virtual Agent supports one-select installation that integrates one Microsoft Teams tenant with one ServiceNow instance. By
enabling this integration, Virtual Agent allows integrating multiple ServiceNow instances with a single Microsoft Teams tenant. You
can integrate multiple ServiceNow instances with a single Microsoft Teams tenant by creating a bot for each of the instances on the Microsoft Teams tenant.

## What to do next {#va-integ-single-teams__section_b1b_124_fwb}

1. [Plugins for Conversational Integration with Microsoft Teams](https://www.servicenow.com/docs/dntmLfmD4xBrybY8wrgGgA "Activate the Glide Virtual Agent [com.glide.cs.chatbot] plugin, the Conversational Integration with Microsoft Teams [sn_va_teams] plugin, and verify its additional plugins to enable other features for conversation design.")
2. [Create a bot in Microsoft Teams](https://www.servicenow.com/docs/MkBghQ0Z8mf~wkfCDgKbeA "You must create a bot in Microsoft Teams to be able to integrate with the Virtual Agent.")
3. [Integrate your self-configured bot with single Microsoft Teams tenant](https://www.servicenow.com/docs/Nx3_5KzsByU3kcqxTK0puQ "Integrate multiple ServiceNow instances with a single Microsoft Teams tenant by creating multiple bots on the Microsoft Teams tenant. Use your ServiceNow Virtual Agent application, which supports multiple bots on a single Microsoft Teams tenant, to install Conversational Integration with Microsoft Teams application.")
4. [Auto-generate the manifest file for uploading on Microsoft Teams](https://www.servicenow.com/docs/c9yl6DpUlWlu96oIpwEXjQ "Auto-generate the manifest file and customize the branding of your Microsoft Teams app so that you can make Virtual Agent available in your organization.")
5. [Upload the manifest package file to publish your bot](https://www.servicenow.com/docs/J3GxlZB7ndKqA~Xouhr73A "Upload the manifest file that you generated to the Microsoft Teams and test your app experience to make it be available in the Microsoft global app store.")
{#va-integ-single-teams__ol_vzw_124_fwb}
* **[Create a bot in Microsoft Teams](https://www.servicenow.com/docs/MkBghQ0Z8mf~wkfCDgKbeA)**   
  You must create a bot in Microsoft Teams to be able to integrate with the Virtual Agent.
* **[Integrate your self-configured bot with single Microsoft Teams tenant](https://www.servicenow.com/docs/Nx3_5KzsByU3kcqxTK0puQ)**   
  Integrate multiple ServiceNow instances with a single Microsoft Teams tenant by creating multiple bots on the Microsoft Teams tenant. Use your ServiceNow Virtual Agent application, which supports multiple bots on a single Microsoft Teams tenant, to install Conversational Integration with Microsoft Teams application.