---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Localization roles for Virtual Agent

# Localization roles for Virtual Agent {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Assign localization roles according to a user's scope in the localization process.
Users may request translations, fulfill translation requests, and edit translations, based on
their role.
The localization process follows this basic flow:  
1. Topics are developed and released in the source language (for example, English).
2. Topics are translated, either by request or by editing them directly in Assistant Designer Asset library.

   If you are using NLU models, the models must be translated as well. For more information about that process, see [Multilingual model management](https://www.servicenow.com/docs/access?context=multilingual-model-managent&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).
3. Translations are tested and published.
{#localization-roles-va__ol_nsz_1l5_fpb}

Virtual Agent role privileges vary with the user's function in this process. These roles are also defined in the Localization Framework. For more information, see [Localization Framework roles](https://www.servicenow.com/docs/access?context=roles-localization-framework&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).

To learn more about managing subscriptions, see [Managing per-user subscriptions in Subscription Management](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) and contact your account representative.

## Virtual Agent admin permissions {#localization-roles-va__section_mbx_s25_hpb}

The Virtual Agent admin role contains the localization requestor and localization editor roles by default. Users can do the following:

* Request translations
* View existing translated content
* Unlock and edit translated content (unless translation is in process)
{#localization-roles-va__ul_oqb_rps_zqb}

The localization task is not available to this user.  
Figure 1. Manage languages page with the Virtual Agent admin role

## Localization fulfiller permissions {#localization-roles-va__section_pmb_jc5_mpb}

The localization fulfiller role may not have Virtual Agent privileges. In
that case, the user would only have access to assigned Localization Framework
tasks.

If a Virtual Agent admin has the localization fulfiller role, the
Manage languages page lets the user view the localization task that
was created.  
Figure 2. Manage languages page with Virtual Agent admin and localization fulfiller roles

Click View requested item to open the localization fulfillment task
in a new window.  
Figure 3. Localization request task number

## Localization requestor \[localization_requestor\] {#ariaid-title2}

Requests translations for all the Virtual Agent components into one or more languages. Can also view localization insights. The Virtual Agent admin \[virtual_agent_admin\] role contains this role by default.

### Contains Roles {#localization-roles-va-1__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#localization-roles-va-1__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#localization-roles-va-1__section-feature-role-considerations}

None.

## Localization fulfiller \[localization_fulfiller\] {#ariaid-title3}

Provides translations for the requested Virtual Agent topics. Depending on the flow, duties may include editing the translations in the Localization Framework task, interacting with third parties, and loading, verifying, and publishing translations.

### Contains Roles {#localization-roles-va-2__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#localization-roles-va-2__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#localization-roles-va-2__section-feature-role-considerations}

None.

## Localization editor \[localization_editor\] {#ariaid-title4}

Edits the translations directly in Assistant Designer Asset library. The NLU admin \[nlu_admin\] and Virtual Agent admin \[virtual_agent_admin\] roles contain this role by default.

### Contains Roles {#localization-roles-va-3__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#localization-roles-va-3__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#localization-roles-va-3__section-feature-role-considerations}

None.

## Virtual Agent admin \[virtual_agent_admin\] {#ariaid-title5}

Contains the localization requestor and localization editor roles by default.

### Contains Roles {#localization-roles-va-4__section-feature-role-contains-roles}

List of roles contained within the role.

None.

### Groups {#localization-roles-va-4__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#localization-roles-va-4__section-feature-role-considerations}

Note:  
Avoid granting an admin role when more specialized roles are available.