---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Topic Languages tab

# Topic Languages tab {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Languages tab to view the topic's translation status for
languages that have been activated in Virtual Agent. If NLU is enabled on your
instance, you can also view model mappings for each language.
Some features on the Languages tab require the appropriate localization roles. For more
information, see [Localization roles for Virtual Agent](https://www.servicenow.com/docs/HfM5Pl50~1wqVPCr1d7yYQ#localization-roles-va "Assign localization roles according to a user's scope in the localization process. Users may request translations, fulfill translation requests, and edit translations, based on their role.").

## Translations tab {#vad-topic-languages-tab__section_i44_k1c_wqb}

Figure 1. Example Translations tab  
{#vad-topic-languages-tab__table_p3m_3vw_wqb__entry__2}

| Column | Description |
|-|-|
| Language | List of available languages in Virtual Agent. Only installed languages are displayed (the language plugins are activated). If a language appears as unavailable, it means the language plugin is installed, but it has not been activated in Virtual Agent settings or in the Localization Framework. For more information, see [Configure Natural Language Understanding in Virtual Agent](https://www.servicenow.com/docs/MfDzK2OiBMhC4nO0l8gtUw "Configure Natural Language Understanding (NLU) in Virtual Agent to identify the NLU service provider for your instance. You can also specify the languages of NLU models used during conversation design, based on the languages supported by your NLU provider and the ServiceNow AI Platform.") and [Languages table](https://www.servicenow.com/docs/access?context=r_LanguagesTable&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US). |
| Topic translation status | Indicates translation status: * Complete: Topic is completely translated * Partial: Topic is partially translated * In progress: Translation is in progress * Not started: Translation has not begun * Needs publishing: Topic is unpublished or in Draft state {#vad-topic-languages-tab__ul_hhl_lxw_wqb} The ServiceNow platform provides translations for interface features and pre-built topics, so languages may display as partially translated. |
| Topic translations | Depending on the state of the localization process and your role, you can either view the current content for the language, or you can edit the language content. Only users with the [Localization editor \[localization_editor\] role](HfM5Pl50~1wqVPCr1d7yYQ#localization-roles-va "Assign localization roles according to a user's scope in the localization process. Users may request translations, fulfill translation requests, and edit translations, based on their role.") can edit translated content. |
| Localization request | Click Request translation to create a Localization Framework task. Translation will begin depending on how the flow was set up in the Localization Framework. If translation has already begun and you have the [Localization fulfiller \[localization_fulfiller\] role](HfM5Pl50~1wqVPCr1d7yYQ#localization-roles-va "Assign localization roles according to a user's scope in the localization process. Users may request translations, fulfill translation requests, and edit translations, based on their role."), click View requested item to view the task. |
| Test | Click the link to test the topic in a particular language. |
[Table 1. Translations tab columns]

{#vad-topic-languages-tab__table_p3m_3vw_wqb}

## NLU language mapping tab {#vad-topic-languages-tab__section_tgf_l1c_wqb}

If you've enabled NLU on your instance, you can view or modify the topic mappings on this
tab. You can also map your entities and test the translated topic here.  
Note:  
Unless you're using legacy, single-language models, all secondary languages in a topic must be mapped to the same model group. In most cases, changing the mapping for one secondary language will change the mappings for all secondary languages in the topic. For more information, see [NLU model mapping in Assistant Designer Asset library](https://www.servicenow.com/docs/Et5Mm_~d6e7NLdS7nxs3sw "ServiceNow model groups help you to manage the localization of both topics and Natural Language Understanding (NLU) models more easily. You can map Virtual Agent topics to a new or existing model group directly from Assistant Designer Asset library.").  
Figure 2. Example NLU language mapping tab