---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Promote or demote LLM assets

# Promote or demote LLM assets in Assistant Designer Asset library {#ariaid-title1}

* Release version: Zurich
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Promote assets including conversational subflows, conversational actions, and topics in Assistant Designer Asset library after associating them with a large language model (LLM) assistant. The LLM assistant then suggests them to the user.

## Before you begin

Associate an LLM topic, conversational subflow, or conversational action with an LLM assistant. For more information, see [Create a Virtual Agent asset](https://www.servicenow.com/docs/TYfxL7oL3vXUSFXsV_yFBw "Use Assistant Designer Asset library to create and modify Virtual Agent topics and other assets (conversations). Build your asset to meet a specific objective or goal, such as fulfilling a user's request or helping a user complete a task."), [Managing conversational subflows in Assistant Designer Asset library](https://www.servicenow.com/docs/PHN5ILrhM_O~Nuzr5WjxxQ "View and manage conversational subflows through Assistant Designer Asset library."), and [Managing conversational actions in Assistant Designer Asset library](https://www.servicenow.com/docs/W4bWjYOt4q~8deK2dWcvDw "View and manage conversational actions through Assistant Designer Asset library.").

Role required: virtual_agent_admin or admin

## About this task

After you associate a conversational subflow, conversational action, or topic with an LLM assistant, you can promote the asset. When the asset is promoted, the LLM assistant suggests it to the users. Promoted assets can also
be demoted to remove them from the list of suggested assets.

System topics, setup topics, topic blocks, custom controls, and small talk topics cannot be promoted.  
Note:  
You can also promote NLU/keyword topics by creating topic recommendations in Conversational Interfaces settings. For more information, see [Using Virtual Agent Topic Recommendations](https://www.servicenow.com/docs/s5Qw7gNwQArteImKaiG0IQ "Use the Topic Recommendations app to identify pre-built Virtual Agent topics that can be quickly implemented in your organization. Topic Recommendations uses Intent Discovery to analyze data from your organization and to find relevant pre-built topics that your organization can benefit from, and new topics that would be useful to create.").

For promotion controls for LLM assets, you can check the asset's Promoted status under the Show actions for this row icon ![Show actions for this row icon.](). The Promoted status shows a check mark when the topic is promoted.

For more information about LLM assistants, see [LLM assistants](https://www.servicenow.com/docs/IpgcxvmTpgJXFTAfxllNNg "LLM assistants help with large language model (LLM) topic discovery. The ServiceNow Otto for Virtual Agent assistant is the default LLM assistant created during the Conversational Interfaces Assistants guided setup.").

## Procedure

1. Navigate to AllConversational InterfacesAssistant Designer.
2. Select the Asset library tab.
3. Set the discovery type togggle switch to LLM.
4. From the Select assistant drop-down menu, select the LLM assistant that will promote the asset.  
   The list of assets reduces to LLM assets associated with the LLM assistant.
5. Find the asset that you want to promote or demote.
6. Select the Show actions for this row icon ![Show actions for this row icon.](), and then select Promote to toggle the asset's Promoted status.  
   If the asset is already promoted, the asset has a check mark next to the Promoted status. Demoting the asset removes the check
   mark.
{#promote-demote-va-topics__steps_xv4_54c_t1c}

## Result

A toast message also appears for four seconds, confirming that the asset has been promoted or demoted. You can close the message by selecting the Close icon ![Close icon.]().

## What to do next

Reorder promoted LLM conversational subflows, actions, and topics in Virtual Agent. For more information, see [Reorder promoted LLM conversational subflows, actions, and topics](https://www.servicenow.com/docs/RSyy_riYBlOWF~IZuwgBZA "Rearrange LLM assets like conversational subflows, conversational actions, and topics to the desired order after promoting them for recommendation by the Virtual Agent.").

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