---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Product data

# Product data {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure product data for Customer Service Management including product models, sold products, install base items, and installed products.
{#product-data__table_hh2_f55_41c__entry__2}

| Task | Description |
|-|-|
| [Configure product data](https://www.servicenow.com/docs/WmmLAWxGJsctjUk3LD3DWA "Configure product data including product models, sold products, install base items and installed products.") | Configure the product data for your company, including: * Product models: Goods or services that your company sells and supports. * Sold products: The products and components that have been sold to an account or a consumer. * Install base items: Items that represent the instances that have been installed or provisioned for a customer. * Installed products: Information about sold products and how they are deployed or installed. {#product-data__ul_nrm_hx2_p1c} |
| [Configure assets](https://www.servicenow.com/docs/y9BPaWw_LtWrjOYiHjK2NQ "An asset is a specific product or instance that is supported for a customer.") | An asset is a specific product or instance that is supported for an account or consumer. |
| [Create asset contact relationships](https://www.servicenow.com/docs/i8Y9ch2zYFHm1kpjhKKjQQ#c_AssetContactRelationships "Assign an asset to a customer contact who is responsible for managing that asset.") | Assign an asset to a customer contact who is responsible for managing that asset. |
| [Create service contracts](https://www.servicenow.com/docs/aw8oGJjHjWiepxM8~jGzLA "Service contracts define the type of support that customers receive.") | Service contracts define the type of support that accounts and consumers receive for their products. |
| [Configure entitlements](https://www.servicenow.com/docs/C4RzthENLE8LbGk20HwlOg "An entitlement defines the type of support that a customer receives as well as the supported communication channels.") | Entitlements define the type of support that an account or consumer receives as well as the supported communication channels. |
| [Configure Customer Contracts and Entitlements](https://www.servicenow.com/docs/DhBnREKknPdVMgyuv3T3NA "Use the Customer Contracts and Entitlements application to configure and display customer service contracts and entitlements.") | Use the Post-Sales Support application to configure and display customer service contracts and entitlements. |
| Use [Customer Life Cycle Management Workflows](https://www.servicenow.com/docs/WB0czbJOvmpPRp_kAM6BnQ "Manage the life cycle of your sold products by activating the Customer Life Cycle Management Workflows (com.snc.customer_lifecycle_mgmt_workflows) application.") to manage the life cycle of your sold products | This application enables you to update the existing configurations and to modify, suspend, resume, or disconnect the sold products and their complete hierarchy. |
| Create [Lead to Cash Core](https://www.servicenow.com/docs/access?context=lead-to-cash&version=zurich&pubname=zurich-order-management&ft:locale=en-US) for products and services | Use these workflows to analyze business opportunities and customer leads as well as the billing, support, and maintenance requirements after a sale is complete. |
[Table 1. Setting up users, user groups, and customer relationships]

{#product-data__table_hh2_f55_41c}