---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the Customer and Consumer Service Portals

# Configure the Customer and Consumer Service Portals {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Customer and Consumer Service Portals to provide information and
support for your customers.

## Before you begin

Role required: admin

## About this task

The Customer and Consumer Service Portals are self-service web portals based on the ServiceNow Service Portal application.

The Customer Service Portal supports your business-to-business (B2B)
customers and the Consumer Service Portal supports your business-to-consumer (B2C) customers.  
Use the portals to provide information and support for your customers. The portals provide a basic format that customers can use to search for information or request assistance from a customer service agent. They include the following features:

* A header with links for different customer activities.
* A search feature that customers can use to search for information from several repositories.
* Links to information sources such as the knowledge base, the user community, and customer support.
{#configure-csm-service-portals__ul_txd_bbx_g3b}  
Note:  
The Customer Service Portal is automatically installed when you activate the Customer Service plugin.

To activate the Consumer Service Portal, activate the Consumer Service plugin.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup.
2. On the Getting Started page of the guided setup, click Get Started.
3. In the Customer Service Portal (B2B) or the Consumer Service Portal (B2C) category, view the list of tasks to configure the feature.  
   {#configure-csm-service-portals__table_pz1_qqv_llb__entry__2}

   | Task | Description |
   |-|-|
   | Customize the Customer Service Portal | Customize the Customer Service Portal to meet your needs. |
   | Activate the Consumer Service Portal | Activate the Consumer Service Portal plugin. |
   | Customize the Consumer Service Portal | Customize the Customer Service Portal to meet your needs. |
   [Table 1. Customer and Consumer Service Portal configuration tasks]

   {#configure-csm-service-portals__table_pz1_qqv_llb}
4. To perform a task, click Configure.  
   This button opens the page in your instance where the configuration is
   completed.
{#configure-csm-service-portals__steps_oz1_qqv_llb}
**Related topics**   

* [Service Portal](https://www.servicenow.com/docs/access?context=c_ServicePortal&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US)

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