---
sourceDocument: Zurich Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/customer-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Customer Central

# Configure Customer Central {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Provide customer service agents with all the information about a customer in one central place by configuring the Customer Information and Customer History views for Customer Central.

## Before you begin

Role required: admin

## About this task

Customer Central provides customer service agents with all the information about the
customer in one central place. It enables them to quickly zoom in on the customer
issue and provide efficient and empathetic service to their customers.

Customer Central consists of two views, Customer Information and Customer History. In CSM Configurable Workspace, Customer Central is displayed on the interaction, account, contact, or consumer records.

For more information, see [Customer Central](https://www.servicenow.com/docs/7hFE8ZFopUEk526qvir87Q "Customer Central provides customer service agents with all the information about the customer in one central place. It enables them to quickly zoom in on the customer issues and provide efficient and supportive service to their customers.").

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup.
2. On the Getting Started page of the guided setup, select Get Started.
3. In the Customer Central - Customer Information or Customer Central - Customer History category, view the list of tasks to configure the feature.  
   {#configure-customer-central__table_pz1_qqv_llb__entry__2}

   | Task | Description |
   |-|-|
   | Activate Customer Central | The Customer Central application (com.sn_csm_customer_central) is activated with the CSM Configurable Workspace application (com.snc.uib.csm_agent_workspace). The CSM Configurable Workspace application is activated with the Customer Service plugin (com.sn_customerservice). Note: Starting with the Yokohama release, the Customer Central application (com.sn_csm_customer_central) has moved to the ServiceNow Store. |
   | [Configure the Customer Information view using CSM Configurable Workspace](https://www.servicenow.com/docs/q7Y6otFdE8buNR1TIwi6fw "Configure the display of the Customer Information view using CSM Configurable Workspace.") | Configure the display of the Customer Information view using CSM Configurable Workspace. |
   | [Configure the Customer History view](https://www.servicenow.com/docs/1v6ZY7BtoKw~vRBazWS3jg "Configure the display of the Customer History view.") | Configure the display of the customer history view. |
   | Configure the Customer History component | Starting with the Yokohama release, the Customer History component displays customer activity information on some record pages in CSM Configurable Workspace. |
   [Table 1. Customer central configuration tasks]

   {#configure-customer-central__table_pz1_qqv_llb}
4. To perform a task, select Configure.  
   This button opens the page in your instance where the configuration is completed.
{#configure-customer-central__steps_oz1_qqv_llb}

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