Now Assist in Contract Management
Summarize
Summary of Now Assist in Contract Management
Now Assist in Contract Management, available in the Zurich release, leverages generative AI to help ServiceNow customers analyze contracts for non-standard or missing clauses and extract key information from signed contracts to populate the contract repository. It also offers conversational and semantic search capabilities within the contract repository directly from the Now Assist panel, enabling efficient contract document querying using natural language.
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It is important to note that Now Assist’s AI outputs are informational only and not a substitute for professional legal advice. Customers retain full responsibility for decisions made based on AI-generated insights, and the service does not establish an attorney-client relationship.
Key Features
- Contract Analysis: Automatically detects non-standard and missing clauses in contracts to improve contract compliance and risk management.
- Information Extraction: Extracts data from signed contracts to enrich the contract repository.
- Conversational and Semantic Search: Allows natural language search queries within contract documents for faster retrieval of relevant contract information.
- Agentic Workflows: Supports AI-driven workflows that enhance contract management processes through automation and intelligent assistance.
Note that availability of AI models and features may vary by region, data center, and customer environment. Some AI capabilities are restricted in regulated markets or specific government/commercial data centers. Customers should consult the latest ServiceNow knowledge base articles for region and environment-specific availability details.
AI Limitations and Compliance
Now Assist uses AI and machine learning, which may not always provide fully accurate or complete results. Customers are advised to rigorously test outputs, maintain human oversight, and avoid sole reliance on AI-generated information for critical decisions, especially in sensitive sectors such as legal, finance, healthcare, and security.
Use of the product requires adherence to ServiceNow’s AI Acceptable Use Policy, which customers should review regularly for updates.
Data Processing and Privacy
Data processed via Now Assist may be transferred from customer instances to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, potentially across regions. ServiceNow manages this data in accordance with its internal policies and compliance standards.
ServiceNow collects inputs, outputs, and edits from Now Assist interactions to improve AI models and services. Customers can opt out of data collection at any time via the provided opt-out mechanisms.
Getting Started and Support
- Customers can activate and configure Now Assist in Contract Management to begin leveraging AI capabilities.
- Comprehensive resources including generative AI skills, agentic workflows, and troubleshooting guides are available in ServiceNow documentation and community forums.
- For known issues or support, customers can access the Known Error Portal or contact Customer Service directly.
Use Now Assist in Contract Management to analyze contracts for non-standard and missing clauses, and extract information from signed contracts to add in the contract repository. It also provides conversational search using natural language, enabling you to search the contract repository and perform semantic search in signed contract documents from the Now Assist panel.
None of the Advanced AI and Data Products provide legal or professional advice. The outputs provided by the Advanced AI and Data Products are for informational purposes only and are not a substitute for advice from a qualified professional. Customer assumes all responsibility and obligations with respect to any decisions, advice, conclusions, legal opinions, recommendations made or given as a result of the use of the services, including without limitation, any decision made, or action taken by Customer in reliance upon the Advanced AI and Data Products.
The Advance AI and Data Products and services do not and are not intended to constitute legal advice and do not create an attorney-client relationship.
Get started
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application collects all text from the submitted contract document. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.