---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Microsoft Word Add-in

# Configure the Microsoft Word add-in for ServiceNow Contracts {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
As an admin, configure the Microsoft Word add-in for ServiceNow Contracts.

## About this task

Microsoft Word add-in for ServiceNow Contracts will be installed when you install Contract Management Pro. You need to configure it to be available in the Microsoft Word as an add-in.

The following video walks you through the process of configuring Microsoft Word add-in for ServiceNow Contracts on macOS.

## Before you begin

Ensure that the Global application for the Content-Security-Policy response header is inactive and the Microsoft Word Add-in for ServiceNow Contracts application is active. For more information, see [Configure HTTP response headers](https://www.servicenow.com/docs/access?context=configure-http-response-header&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US).

Role required: admin

## Procedure

1. Navigate to AllServiceNow Add-Ins for OfficeOffice Add-In Manifests.
2. From the Office Manifests list, select ServiceNow Contracts.  
   Figure 1. Manifest file for ServiceNow Contracts
3. If your ServiceNow instance is configured with single sign-on (SSO) login, clear the Login Page not Required check box, right-click the form header, and then select Save.
4. Select Download Manifest to download the file.  
   Figure 2. Download manifest file
5. If your ServiceNow instance is configured with single sign-on (SSO) login, update the manifest file.
   1. Open the manifest file.
   2. Locate the `AppDomains` element.
   3. Add a `AppDomain` element and enter the SSO host URL inside it.  
      Example

          <AppDomains>
          <AppDomain><Instance URl></AppDomain>
          <AppDomain><SSO Host URl></AppDomain> <!-- Enter the host URL only, e.g., www.<sso provider>.com -->
          </AppDomains>

   4. Save the manifest file.
   {#cncore-config-word-addin__substeps_mn5_zx2_4cc}
6. Configure the add-in.

   | System | Steps |
   | macOS | 1. Copy the manifest file to the /Users/\<user-id\>/Library/Containers/com.microsoft.Word/Data/Documents/wef directory. 2. Open Microsoft Word. 3. Open a document where you want to mark the content controls. 4. Navigate to InsertMy Add-ins. 5. Select ServiceNow Contracts. 6. Navigate to the menu Home. {#cncore-config-word-addin__ul_u5t_cnc_bzb} Note: To connect to multiple instances using the Microsoft Word add-in, add the corresponding manifest files to the wef folder in your system and ensure that each manifest file contains a unique ID. |
   | Windows | 1. Publish the manifest file. For more information, see [Office Add-ins with the unified app manifest for Microsoft 365](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/create-a-network-shared-folder-catalog-for-task-pane-and-content-add-ins) from the Microsoft Office 365. Note: Ensure you have completed the step for publishing the manifest file before proceeding with the next steps. 2. Open Microsoft Word. 3. Open a document where you want to mark the content controls 4. Navigate to the menu InsertMy Add-ins. 5. Select ServiceNow Contracts to add the add-in. 6. Navigate to the Home menu. {#cncore-config-word-addin__ul_sv2_4nc_bzb} |
   | Microsoft Word Online | 1. Open Microsoft Word online. 2. In the Home ribbon, select Add-insMore Add-ins. The add-ins are displayed. 3. Navigate to ADMIN MANAGED. 4. Select Upload My Add-in. 5. In the Upload Add-in pop-up, browse and select the manifest file. 6. Select Upload. The Upload confirmation screen appears. {#cncore-config-word-addin__ul_chb_zjc_bzb} |
   |-|-|

   {#cncore-config-word-addin__choicetable_qfz_dkb_yyb}
{#cncore-config-word-addin__steps_xm3_rxf_xyb}

## Result

The ServiceNow Contracts add-in is available on the Home ribbon. When you log in with ServiceNow instance credentials, the templates available in the ServiceNow instance appears in the add-in screen.

## What to do next

[Creating a contract template using Microsoft Word add-in for ServiceNow Contracts](https://www.servicenow.com/docs/qURQCkcHxvT15AU~YHRZPA "Create contract templates by using Microsoft Word add-in for ServiceNow Contracts to add content controls.")

*[\>]: and then