---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Unified Employee Experience

# Unified Employee Experience {#ariaid-title1}

Release version: Zurich  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Unified Employee Experience suite of products consist of Employee Center, the unified portal available in two tiers: the standard version of the product and the subscription-based application, Employee Center Pro, offering advanced features along with other cross-channel experiences and integrations, and EmployeeWorks Web App, an AI-first experience that unifies search, requests, tasks, knowledge, and communications.

|-|-|
| [Employee CenterEmployee Center provides a modern self-service experience for employees](https://www.servicenow.com/docs/nyyVH5d2XfI_sIFWhYkVwQ "ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.") | [Employee Center ProEmployee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools](https://www.servicenow.com/docs/~SyXYvIF2~Pp9q8wnACkaQ "Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities.") |
| [EmployeeWorks Web AppEmployee Slate delivers an AI-first experience that unifies search, requests, tasks, knowledge, and communications for employees.](https://www.servicenow.com/docs/CgD02mqq_lFxFW7eR4jPcA "ServiceNow EmployeeWorks Web App (formerly known as Employee Slate) is your AI-first employee experience that brings search, requests, tasks, knowledge, and communications together in one destination. Employees can easily find information, manage requests and tasks, stay informed through communications and news, connect with teams, and get work done faster.") ||
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## Employee Center versus Employee Center Pro {#ec-and-ecpro-landing-page__section-ec-comparision}

Employee Center is one portal that is packaged as two separate store applications:

* Employee Center: Multi-department service delivery that enables employees to report issues, request items or services, find service-related answers, and complete to-dos. This application and its capabilities are available to all customers by default.
* Employee Center Pro: Subscription-based application that extends the standard Employee Center capabilities including content creation capabilities, multi-stage and multi-channel content delivery, and portal analytics. This application requires additional licensing.
* EmployeeWorks Web App: AI-first employee experience application that unifies search, requests, tasks, knowledge, and communications in one destination. This application requires additional licensing.
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## Omnichannel experiences {#ec-and-ecpro-landing-page__section_bn2_1f3_f2c}

The omnichannel experiences provide different information and communication channels with a unified experience.

|-|-|
| [Now MobileNow Mobile capabilities enable employees to stay connected on the move.](https://www.servicenow.com/docs/jcF4pPI2woonlXkgyS8dbg "The Employee Center mobile capabilities enable employees to stay connected regardless of when, where, and how they are working.") | [Employee Center Pro KioskEmployee Center Pro Kiosk enables the deskless workers with in-context information for operational efficiency.](https://www.servicenow.com/docs/~lWnrWPIKE0xMtpO9nmdsg "Enable the field workers and shift workers with the in-context information for operational efficiency.") |
| [ServiceNow Add-ins for Microsoft 365Microsoft 365 add-ins help customize the office controls for employees.](https://www.servicenow.com/docs/r08MshXM6g5PTgh~Tq6MwQ "Create an add-in with customized office controls and quick links for employees. Increase efficiency by allowing employees to submit requests directly from their Microsoft 365 applications.") | [ServiceNow for ZoomServiceNow for Zoom helps create a connected experience for users.](https://www.servicenow.com/docs/z4PopaeHbWjW1ltljgMhcQ "The ServiceNow integrations with Zoom helps you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Zoom client, and agents can resolve cases faster using Zoom chat, video, and telephony tools.") |
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## Additional resources {#ec-and-ecpro-landing-page__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=zurich&pubname=zurich-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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