---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring Employee Center {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Employee Center

The Employee Center portal is a unified, centralized platform designed to connect various enterprise systems into a single destination for employees.
It requires minimal configuration and offers extensive features to enhance portal functionality.
This portal streamlines service delivery, boosts employee productivity, and facilitates seamless access to information and services across departments from any device.
Show full answer Show less  

## Key Features

* **Unified Portal Experience:** Simplifies access to services, updates, and information, reducing employee effort and time spent searching.
* **Extensible Service Delivery Platform:** Supports scaling from single to multi-department service use cases with specialized widgets and a best-in-class homepage.
* **Available to All Customers:** No additional licensing costs; all ServiceNow customers can utilize the Employee Center to begin their employee portal journey.
* **Employee Center Workflow:** Involves system administrators installing plugins and assigning roles, taxonomy admins configuring taxonomy and topic pages, Employee Center admins managing portal features and widgets, and employees using the portal to complete tasks, submit requests, and access knowledge articles.
* **User Roles:** Includes Admins (configure features), Taxonomy Managers (manage topics and content), Managers (monitor tasks and approvals), and Employees (complete tasks and requests).
* **IT Service Management Integration:** Enhances IT ticket management and service tasks with machine learning-driven recommendations to improve agent and employee experience.

## Key Outcomes

* **Single Sign-On and Application Access:** Employees can access both SSO and non-SSO web applications directly from the portal homepage via the App Launcher.
* **Appointment Management:** Users can book and manage appointments across multiple business units efficiently.
* **Quick Access:** One-click access to frequently used internal and external sites enhances ease of navigation.
* **Guided Self-Service:** Improves productivity and efficiency by enabling self-service capabilities through guided experiences.

## Next Steps

For customers interested in implementing or optimizing the Employee Center, it is recommended to explore resources on configuring and using the Employee Center as well as the Employee Center reference documentation to tailor the portal to specific organizational needs.  
Employee Center portal is a unified portal that connects systems across an enterprise within one destination site to provide a centralized employee portal. It requires minimal configuration and offers a wide variety
of features to extend portal functionality.

## Employee Center overview {#explore-emp-center__cf-exploring-parent-overview}

The Employee Center portal empowers organizations to streamline service delivery, enhance employee productivity, and provide seamless access to information and services.

Unified portal experience
:   Employee Center improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center portal, access to information and services across all departments are made simple and can be accessed through any device.

Extensible service delivery platform
:   Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking.

Available to all customers
:   There is no additional licensing cost associated with the Employee Center. All customers can use the Employee Center portal to start their employee portal journey with ServiceNow®.

## Employee Center workflow {#explore-emp-center__section_qsv_kt4_xcc}

The Employee Center enables organizations to assemble an employee portal tailored to their needs. The following illustration provides an overview The following illustration provides an overview of how users
interact with Employee Center.
Figure 1. Employee Center workflow  
1. System admin installs plugins and assigns roles.
2. Taxonomy admin configures the Unified taxonomy, dynamic topic pages, and quick links.
3. Employee Center admin configures Employee Center portal, widgets, and features including the action framework, employee profile, recommended for you, Guided Self-service, and cross-channel favorites.
4. Employees use the Employee Center to complete tasks and trainings, submit requests, read knowledge articles, and more.
{#explore-emp-center__cf-exploring-parent-workflow-ol}

## Employee Center users {#explore-emp-center__cf-exploring-parent-users}

{#explore-emp-center__table_sts_kwk_tdc__entry__2}

| User | Description |
|-|-|
| Admin | Admin users configure and modify Employee Center features. |
| Taxonomy manager | Taxonomy managers create and modify the topics and connected content. |
| Manager | Managers monitor tasks status and approve requests. |
| Employee | Employees complete tasks, submit requests, and search for knowledge articles |
[Table 1. Users]

{#explore-emp-center__table_sts_kwk_tdc}

For more information on Employee Center user roles, see [Employee Center roles](https://www.servicenow.com/docs/WHDtwUIuBGPhI0Py1Fz2Rw "Employee Center plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform.").

## Employee Center for IT Service Management {#explore-emp-center__section_lbb_y5x_gxb}

Use Employee Center to streamline your IT ticket management and other service management tasks. Improve agent experience with higher case deflections enabled by customised, machine learning-driven recommendations
and solutions for employees. For more information, see [Employee Center for IT Service Management](https://www.servicenow.com/docs/U2rvjWOhbrO32twWiclu7A#itsm-n-ec-integration "Employee Center for IT Service Management helps you improve the self-service capabilities and perform diverse admin and service management tasks from a dynamic unified employee portal.").

## Employee Center benefits {#explore-emp-center__cf-exploring-parent-benefits}

{#explore-emp-center__table_y5j_fvh_qbc__entry__2}

| Benefit | Feature |
|-|-|
| Access any of your single sign-on (SSO) and non-SSO web applications from the portal home page. | [App Launcher](https://www.servicenow.com/docs/~k8MSL8tzagnBaancm_x~w "App Launcher enables you to provide employees one-click access to all of their web business applications from Employee Center.") |
| Book and manage appointments across multiple business units. | [Appointment Booking](https://www.servicenow.com/docs/oo0M21xpJCroCJDUDF9kLQ "Provide an omnichannel unified experience to your employees to schedule and manage appointments across multiple business units such as IT support, HR consultations, or other business units.") |
| One-click access to frequently-used internal and external sites. |   |
| Access self-serve capabilities through guided experiences to improve productivity and efficiency. | [Guided Self-Service in Employee Center](https://www.servicenow.com/docs/~CMNhi4rJTlyM3fpvfjtNA "Empower employees with easier self-serve capabilities through guided experiences to improve productivity and efficiency.") |
|   |   |
|   |   |
[Table 2. Employee Center benefits]

{#explore-emp-center__table_y5j_fvh_qbc}

## What to explore next {#explore-emp-center__cf-exploring-parent-links}

To learn more about configuring and using Employee Center, see:

* [Configuring Employee Center](https://www.servicenow.com/docs/QfcLnYOji8ETCeYxHFbiJQ "Guidance for setting up Employee Center.")
* [Using Employee Center](https://www.servicenow.com/docs/JT_N0scj3W~kdtVN2MiWew "Use the Employee Center portal to raise requests, work on to-dos, and search for information.")
* [Employee Center reference](https://www.servicenow.com/docs/sg8pzbP3EUyXM_uxMQZBvg "Reference topics provide additional information about Employee Center components and forms.")
{#explore-emp-center__ul_z5j_fvh_qbc}