Exploring Employee Center
Summarize
Summary of Exploring Employee Center
The Employee Center portal is a unified, centralized platform designed to connect various enterprise systems into a single destination for employees. It requires minimal configuration and offers extensive features to enhance portal functionality. This portal streamlines service delivery, boosts employee productivity, and facilitates seamless access to information and services across departments from any device.
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Key Features
- Unified Portal Experience: Simplifies access to services, updates, and information, reducing employee effort and time spent searching.
- Extensible Service Delivery Platform: Supports scaling from single to multi-department service use cases with specialized widgets and a best-in-class homepage.
- Available to All Customers: No additional licensing costs; all ServiceNow customers can utilize the Employee Center to begin their employee portal journey.
- Employee Center Workflow: Involves system administrators installing plugins and assigning roles, taxonomy admins configuring taxonomy and topic pages, Employee Center admins managing portal features and widgets, and employees using the portal to complete tasks, submit requests, and access knowledge articles.
- User Roles: Includes Admins (configure features), Taxonomy Managers (manage topics and content), Managers (monitor tasks and approvals), and Employees (complete tasks and requests).
- IT Service Management Integration: Enhances IT ticket management and service tasks with machine learning-driven recommendations to improve agent and employee experience.
Key Outcomes
- Single Sign-On and Application Access: Employees can access both SSO and non-SSO web applications directly from the portal homepage via the App Launcher.
- Appointment Management: Users can book and manage appointments across multiple business units efficiently.
- Quick Access: One-click access to frequently used internal and external sites enhances ease of navigation.
- Guided Self-Service: Improves productivity and efficiency by enabling self-service capabilities through guided experiences.
Next Steps
For customers interested in implementing or optimizing the Employee Center, it is recommended to explore resources on configuring and using the Employee Center as well as the Employee Center reference documentation to tailor the portal to specific organizational needs.
Employee Center portal is a unified portal that connects systems across an enterprise within one destination site to provide a centralized employee portal. It requires minimal configuration and offers a wide variety of features to extend portal functionality.
Employee Center overview
The Employee Center portal empowers organizations to streamline service delivery, enhance employee productivity, and provide seamless access to information and services.
- Unified portal experience
- Employee Center improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center portal, access to information and services across all departments are made simple and can be accessed through any device.
- Extensible service delivery platform
- Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking.
- Available to all customers
- There is no additional licensing cost associated with the Employee Center. All customers can use the Employee Center portal to start their employee portal journey with ServiceNow®.
Employee Center workflow
The Employee Center enables organizations to assemble an employee portal tailored to their needs. The following illustration provides an overview The following illustration provides an overview of how users interact with Employee Center.
- System admin installs plugins and assigns roles.
- Taxonomy admin configures the Unified taxonomy, dynamic topic pages, and quick links.
- Employee Center admin configures Employee Center portal, widgets, and features including the action framework, employee profile, recommended for you, Guided Self-service, and cross-channel favorites.
- Employees use the Employee Center to complete tasks and trainings, submit requests, read knowledge articles, and more.
Employee Center users
| User | Description |
|---|---|
| Admin | Admin users configure and modify Employee Center features. |
| Taxonomy manager | Taxonomy managers create and modify the topics and connected content. |
| Manager | Managers monitor tasks status and approve requests. |
| Employee | Employees complete tasks, submit requests, and search for knowledge articles |
For more information on Employee Center user roles, see Employee Center roles.
Employee Center for IT Service Management
Use Employee Center to streamline your IT ticket management and other service management tasks. Improve agent experience with higher case deflections enabled by customised, machine learning-driven recommendations and solutions for employees. For more information, see Employee Center for IT Service Management.
Employee Center benefits
| Benefit | Feature |
|---|---|
| Access any of your single sign-on (SSO) and non-SSO web applications from the portal home page. | App Launcher |
| Book and manage appointments across multiple business units. | Appointment Booking |
| One-click access to frequently-used internal and external sites. | |
| Access self-serve capabilities through guided experiences to improve productivity and efficiency. | Guided Self-Service in Employee Center |