Key Features

• Notification Types: Supports both default and customizable notification content.
• Visibility Indicators: Displays read/unread and seen/unseen statuses to help users track notifications.
• Critical Notifications: Allows marking certain notifications as critical for higher visibility.
• Grouping: Groups multiple notifications to avoid overload and improve clarity.
• Notification Header Options: Includes a bell icon on the portal header with configurable notification count display and the ability to disable notifications if not needed.
• Notification Actions: Users can mark notifications as read, set reminders (in 30 minutes, 1 hour, or next week), and clear notifications individually or mark all as read globally.
• Filters: Provides configurable filters such as Critical and Reminder to refine notification lists for easier management.
• Content Engagement Integration: For Employee Center Pro version 1.3, predefined notifications notify news authors about reactions and comments, with grouping of multiple interactions.
• Browser Extension Support: Notifications can also be received through the Browser Extension for Employee Center (plugin snexbrwext version 1.0), with configuration limited to page view mode.

Key Outcomes

By implementing Notifications for Employee Center, ServiceNow customers can enhance employee engagement and awareness by providing timely, actionable, and manageable notifications directly within their portal. This improves task tracking, communication on news content, and overall user experience while offering flexibility to tailor notifications to organizational needs. The integration with content engagement and browser extensions further extends notification reach and usability.