--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Approvals hub integration with Workday # Approvals hub integration with Workday {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Approvals hub integration with Workday The Approvals hub integration with Workday enables ServiceNow customers to access and manage active approvals from Workday and other external business applications directly within Employee Center Pro. This integration streamlines HR-related approval tasks by pulling employee and approval data from Workday into ServiceNow, allowing approvers to view, approve, or reject requests without switching platforms. Show full answer Show less ## Key Features * Pull employee information from Workday related to time off, leave of absence, timesheets, job changes, job requisitions, terminations, spend authorizations, and compensation into ServiceNow applications. * View detailed Workday data within the ServiceNow instance for a unified experience. * Enable approvers to take action (approve, reject, view) on Workday tasks directly from Employee Center Pro. * Supports various Workday approval todo configurations including job changes, requisitions, leave requests, spend authorizations, terminations, and compensation changes. * Fetch and view Workday reports and metadata from ServiceNow to monitor leaves, compensation, and other HR data. * Configure one-time parameters for pulling tasks from Workday and enhance approval workflows with contextual information. ## Application Setup and Prerequisites * Ensure the latest versions of required plugins such as Employee Center Pro, HR Service Delivery Integration with Workday (version 3.0.0), Workday HR Spoke, Human Resources Scoped App: Core, Enterprise Service Management, and Integrations Framework are installed. * Requires HRSD pro or Enterprise license including Employee Center Pro; not available for standalone Employee Center Pro. * Familiarity with Enterprise Service Management Integrations Framework and Workday HR Spoke setup, including connections and credentials, is necessary. * Activate and schedule flows to pull record details regularly into ServiceNow. * Be aware that Requested Change Approvals (RCAs) generated after installation must be manually allowed or can be bulk-approved via a provided script. ## Workday Approvals Workflow The integration supports managing third-party approval flows by synchronizing Workday todo tasks with ServiceNow, covering multiple HR processes such as job changes, leave requests, and compensation changes. Default todo configurations are available for both Open and Completed statuses, enabling approvers to efficiently handle tasks with enhanced contextual data. ## Benefits for ServiceNow Customers * Improves productivity by consolidating approvals into a single interface. * Reduces manual effort and platform switching for HR approval tasks. * Provides comprehensive visibility into Workday approvals and employee data within ServiceNow. * Supports automation and bulk approval of Change Approvals to streamline processes. Enable easier access to all active approvals of external business applications such as Workday from Employee Center Pro. The Workday spoke is built by Bristlecone, Inc. Using Approvals hub integration with Workday, you can perform the following actions from Employee Center Pro: * Pull employee information from Workday for time off requests, correct time off request, leave of absence, timesheet, job change, job requisition, termination, spend authorization, and compensation details to a ServiceNow application. * View the Workday information from your ServiceNow instance. * Enable approvers to view, reject, and approve the tasks right from Employee Center Pro. {#wd-ec-integration__ul_acp_bqj_knb} ## Application setup {#wd-ec-integration__section_rlq_ww1_1yb} Ensure you have the latest versions of the following plugins: * Employee Center Pro * HR Service Delivery Integration with Workday 3.0.0 Note: Upgrade v2.0.6 to v 3.0.0 * Workday HR Spoke * Human Resources Scoped App: Core (com.sn_hr_core) * Enterprise Service Management Integrations Framework. This framework is installed with Employee Center Pro. {#wd-ec-integration__ul_tmv_srr_2xb} ## Prerequisites {#wd-ec-integration__section_gfd_4hp_kxb} Before you start working on the Workday integration, get familiar with the following steps. * Ensure you have the HRSD pro/Enterprise license that includes EC Pro. Workday integration is not available for Employee Center Pro standalone. * Understand how Enterprise Service Management Integrations Framework works, see [Using Enterprise Service Management Integrations Framework](https://www.servicenow.com/docs/LLSiZt~CVRm3cijxraOmLw "Understand how you can use Enterprise Service Management Integrations Framework to connect with a third-party system.") and [View tasks of a third-party system](https://www.servicenow.com/docs/LEJw5bLyiTgCiT~Dq7GyPg "View tasks that are pulled from the third-party system into Enterprise Service Management Integrations Framework.") * Integrate Workday with ServiceNow, as explained in [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) and [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=zurich&pubname=zurich-platform-security&ft:locale=en-US). * Activate and run the schedule flow that pulls record details. For more information, see [Activating schedule flows](https://www.servicenow.com/docs/sdMIQJ4ESEazz4y6kEW5Sw "Activate the schedule flow that interacts with Workday to pull worker profile information and tasks into a ServiceNow application."). * Understand the installed components as explained in [Components installed with HR Service Delivery Integration with Workday](https://www.servicenow.com/docs/OfIercOd5AQhFQpKcYaLDw "Several types of components are installed with activation of the HR Service Delivery Integration with Workday (sn_hr_workday) application, including tables and user roles.") * Understand the basics of [Workday integration](https://www.workday.com/en-us/products/platform-product-extensions/integrations.html) and business processes. {#wd-ec-integration__ul_i51_3xc_zrb} Note: The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming. To automate the RCA approvals for any record, you can run the EC bulk RCAs approval script where the source scope is one of the Employee Experience applications. ## Workday approvals workflow {#wd-ec-integration__section_a35_3lp_kxb} Improve productivity by managing third-party approval flows from Employee Center Pro. Here is a list of the supported Workday todos configurations.{#wd-ec-integration__table_owb_zl5_yxb__entry__2} | Todos configuration | Table name | |-|-| | Job Change Request Todos | sn_hr_workday_job_change_request_todos | | Job Requisition Request Todos | sn_hr_workday_job_requisition_request_todos | | Leave Of Absence Request Todos | sn_hr_workday_leave_of_absence_request_todos | | Spend Authorization Request Todos | sn_hr_workday_spend_authorization_request_todos | | Termination Request Todos | sn_hr_workday_termination_request_todos | | Time Off Request Todos | sn_hr_workday_time_off_request_todos | | Correct Time Off Request Todos | sn_hr_workday_correct_time_off_request_todos | | Timesheet Request Todos | sn_hr_workday_todo | | Compensation Change Request Todos | sn_hr_workday_compensation_change_request_todos | [Table 1. Workday supported tables] {#wd-ec-integration__table_owb_zl5_yxb}By default, todos configurations are available for Open and Completed. Note: For more information the field-level info about leaves, timesheets, timeoffs, compensation change, job change, job requisition, or leave of absence, see [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US). For additional reference information, see [Approvals experience reference](https://www.servicenow.com/docs/VTPgpu7hoGhPaLsMQcoTmQ "Use the following reference information for better approval experience."). * **[Fetch Workday reports](https://www.servicenow.com/docs/RuyrPl~QK1hIq58Oi318Rg)** As an administrator, fetch the reports metadata from other business applications such as Workday. View the Workday reports, leaves, compensation, and other information from your ServiceNow instance. * **[Configure Workday to-dos](https://www.servicenow.com/docs/psEu7f~5z9Oui5UEr4PLKg)** Store one-time configuration parameters to pull tasks from Workday into the ServiceNow application. * **[Use task configuration for Workday approvals](https://www.servicenow.com/docs/pEesltw6cBA6utQ8ifLU_Q)** Using the default To-dos configuration, you can provide the approvers with more in-context information about the approval requests for better approval workflows.