--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Approvals hub integration with Workday # Approvals hub integration with Workday {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Approvals hub integration with Workday The Approvals hub integration with Workday, available in the Zurich release, enables ServiceNow customers using Employee Center Pro to access and manage all active approvals from Workday and other external business applications within a single interface. This integration, provided by the Workday spoke from Bristlecone, Inc., streamlines approval workflows by allowing users to view, approve, or reject Workday tasks directly from ServiceNow. Show full answer Show less ## Key Features * **Unified Access:** Employees and approvers can pull and view Workday employee data related to time off requests, leave of absence, timesheets, job changes, job requisitions, terminations, spend authorizations, and compensation details within ServiceNow. * **Approval Management:** Approvers can efficiently handle Workday approval tasks in Employee Center Pro without switching systems, improving productivity. * **Workday Todos Support:** The integration supports multiple Workday approval task types, such as job change requests, job requisitions, leave of absence requests, spend authorizations, terminations, time off requests, timesheets, and compensation change requests, with default visibility for Open and Completed todos. * **Report Fetching:** Administrators can retrieve metadata and reports from Workday, including leaves and compensation information, for viewing within ServiceNow. * **Configuration:** One-time setup parameters allow pulling tasks and configuring approval workflows to provide approvers with contextual information for better decision-making. ## Application setup and prerequisites * Ensure you have the latest versions of essential plugins: Employee Center Pro, HR Service Delivery Integration with Workday (version 3.0.0), Workday HR Spoke, Human Resources Scoped App: Core, and Enterprise Service Management Integrations Framework. * A valid HRSD Pro or Enterprise license including Employee Center Pro is mandatory; standalone Employee Center Pro licenses do not support this integration. * Familiarity with Enterprise Service Management Integrations Framework, Workday HR Spoke, Connections and Credentials setup, and activating schedule flows is required for proper integration and data synchronization. * Manual approval of Requested state RCAs generated after installation is needed, but automation is possible via a bulk RCA approval script targeting Employee Experience scopes. ## Benefits for ServiceNow Customers This integration empowers ServiceNow customers to centralize and simplify Workday approval processes, reducing manual effort and context switching. By enabling real-time viewing and action on Workday approvals within Employee Center Pro, organizations can improve approval turnaround times and maintain consistent employee data across platforms. Enable easier access to all active approvals of external business applications such as Workday from Employee Center Pro. The Workday spoke is built by Bristlecone, Inc. Using Approvals hub integration with Workday, you can perform the following actions from Employee Center Pro: * Pull employee information from Workday for time off requests, correct time off request, leave of absence, timesheet, job change, job requisition, termination, spend authorization, and compensation details to a ServiceNow application. * View the Workday information from your ServiceNow instance. * Enable approvers to view, reject, and approve the tasks right from Employee Center Pro. {#wd-ec-integration__ul_acp_bqj_knb} ## Application setup {#wd-ec-integration__section_rlq_ww1_1yb} Ensure you have the latest versions of the following plugins: * Employee Center Pro * HR Service Delivery Integration with Workday 3.0.0 Note: Upgrade v2.0.6 to v 3.0.0 * Workday HR Spoke * Human Resources Scoped App: Core (com.sn_hr_core) * Enterprise Service Management Integrations Framework. This framework is installed with Employee Center Pro. {#wd-ec-integration__ul_tmv_srr_2xb} ## Prerequisites {#wd-ec-integration__section_gfd_4hp_kxb} Before you start working on the Workday integration, get familiar with the following steps. * Ensure you have the HRSD pro/Enterprise license that includes EC Pro. Workday integration is not available for Employee Center Pro standalone. * Understand how Enterprise Service Management Integrations Framework works, see [Using Enterprise Service Management Integrations Framework](https://www.servicenow.com/docs/LLSiZt~CVRm3cijxraOmLw "Understand how you can use Enterprise Service Management Integrations Framework to connect with a third-party system.") and [View tasks of a third-party system](https://www.servicenow.com/docs/LEJw5bLyiTgCiT~Dq7GyPg "View tasks that are pulled from the third-party system into Enterprise Service Management Integrations Framework.") * Integrate Workday with ServiceNow, as explained in [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US) and [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=zurich&pubname=zurich-platform-security&ft:locale=en-US). * Activate and run the schedule flow that pulls record details. For more information, see [Activating schedule flows](https://www.servicenow.com/docs/sdMIQJ4ESEazz4y6kEW5Sw "Activate the schedule flow that interacts with Workday to pull worker profile information and tasks into a ServiceNow application."). * Understand the installed components as explained in [Components installed with HR Service Delivery Integration with Workday](https://www.servicenow.com/docs/OfIercOd5AQhFQpKcYaLDw "Several types of components are installed with activation of the HR Service Delivery Integration with Workday (sn_hr_workday) application, including tables and user roles.") * Understand the basics of [Workday integration](https://www.workday.com/en-us/products/platform-product-extensions/integrations.html) and business processes. {#wd-ec-integration__ul_i51_3xc_zrb} Note: The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming. To automate the RCA approvals for any record, you can run the EC bulk RCAs approval script where the source scope is one of the Employee Experience applications. ## Workday approvals workflow {#wd-ec-integration__section_a35_3lp_kxb} Improve productivity by managing third-party approval flows from Employee Center Pro. Here is a list of the supported Workday todos configurations.{#wd-ec-integration__table_owb_zl5_yxb__entry__2} | Todos configuration | Table name | |-|-| | Job Change Request Todos | sn_hr_workday_job_change_request_todos | | Job Requisition Request Todos | sn_hr_workday_job_requisition_request_todos | | Leave Of Absence Request Todos | sn_hr_workday_leave_of_absence_request_todos | | Spend Authorization Request Todos | sn_hr_workday_spend_authorization_request_todos | | Termination Request Todos | sn_hr_workday_termination_request_todos | | Time Off Request Todos | sn_hr_workday_time_off_request_todos | | Correct Time Off Request Todos | sn_hr_workday_correct_time_off_request_todos | | Timesheet Request Todos | sn_hr_workday_todo | | Compensation Change Request Todos | sn_hr_workday_compensation_change_request_todos | [Table 1. Workday supported tables] {#wd-ec-integration__table_owb_zl5_yxb}By default, todos configurations are available for Open and Completed. Note: For more information the field-level info about leaves, timesheets, timeoffs, compensation change, job change, job requisition, or leave of absence, see [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US). For additional reference information, see [Approvals experience reference](https://www.servicenow.com/docs/VTPgpu7hoGhPaLsMQcoTmQ "Use the following reference information for better approval experience."). * **[Fetch Workday reports](https://www.servicenow.com/docs/RuyrPl~QK1hIq58Oi318Rg)** As an administrator, fetch the reports metadata from other business applications such as Workday. View the Workday reports, leaves, compensation, and other information from your ServiceNow instance. * **[Configure Workday to-dos](https://www.servicenow.com/docs/psEu7f~5z9Oui5UEr4PLKg)** Store one-time configuration parameters to pull tasks from Workday into the ServiceNow application. * **[Use task configuration for Workday approvals](https://www.servicenow.com/docs/pEesltw6cBA6utQ8ifLU_Q)** Using the default To-dos configuration, you can provide the approvers with more in-context information about the approval requests for better approval workflows.