---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure favorite content type on Mobile

# Configure favorite content type on Mobile {#ariaid-title1}

* Release version: Zurich
* 
* Updated April 15, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the favorites option on Mobile to help employees personalize the content
and easily access the content.

## Before you begin

Role required: portal admin and sp_admin

## Procedure

1. Navigate to AllSystem MobileMobile UIMobile.
2. Edit the mobile UI rules to suit your needs.  
   See [Mobile UI Rules](https://www.servicenow.com/docs/access?context=create-mobile-ui-rule&version=zurich&pubname=zurich-mobile&ft:locale=en-US) and configure the following field values.  
   Note:  
   The my Favorites widget syncs instantly with other widgets in real-time on the web. However, when adding favorites items across devices (example: mobile to the web), a manual refresh is required to reflect the latest changes --- Reload the page on web or Pull to refresh on mobile.
   {#web-configure-favorites-admin-mobile__table_ch5_hxh_ktb__entry__2}

   | Field | Description |
   |-|-|
   | Condition | For the Condition field, specify `text_02=sysId`, where sysId indicates the the sys_id of the new Favorite Content Type record. This rule applies only to the favorite items that belong to this content type. |
   | Parent | My favorites (without image) |
   | Parent Table | Mobile View |
   | Trigger | OnLoad |
   [Table 1. Mobile UI Rules]

   {#web-configure-favorites-admin-mobile__table_ch5_hxh_ktb}{#web-configure-favorites-admin-mobile__table_pbf_klm_ktb__entry__2}

   | Field | Description |
   |-|-|
   | Target | text_01 |
   | Operation | Set UI Style |
   | Value | Example JSON`{ "TextDecorator":{ "Type": "Font", "FontName": "now-mobile-icons", "Value": "f15c", "FontColor": "#333E3F" } }` |
   [Table 2. Mobile UI Rule Action]

   {#web-configure-favorites-admin-mobile__table_pbf_klm_ktb}When the content configuration associated with this content type can have images to render on the favorite card, create another record with the parent value as My favorites (with image)
3. Create a function and function instance to suit your needs.  
   See [Create a function and function instances](https://www.servicenow.com/docs/TcxvxUC4ZQpj8lnNTDDuHg#add-quick-action "Provide your users with a shortcut, which is also known as a quick action, to an item or action in your mobile apps. Quick actions appear on the applet launcher page.") and configure the following field values.{#web-configure-favorites-admin-mobile__table_lvd_lc3_ktb__entry__2}

   | Field | Description |
   |-|-|
   | Table | Favorite (App Use) \[sn_ex_sp_st_favorite\]. |
   | Conditions | Add appropriate conditions so that this function only applies on desired content types. |
   | Parent | Set the table name to sys_sg_master_item and document to My favorites (without image). |
   [Table 3. Mobile Function]

   {#web-configure-favorites-admin-mobile__table_lvd_lc3_ktb}
{#web-configure-favorites-admin-mobile__steps_mgr_gjl_mtb}

## Result

The content type display is configured for Mobile.
**Related concepts**   

* [Now Mobile app](https://www.servicenow.com/docs/9UbH8uf0IMkNBFLFHo4dNw "Enable your users to submit incidents and requests, manage tasks, and access company resources from anywhere using the Now Mobile app.")  
**Related topics**   

* [Mobile plugins](https://www.servicenow.com/docs/access?context=sg-mobile-plugins&version=zurich&pubname=zurich-mobile&ft:locale=en-US)

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