---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Journey Accelerator

# Journey Accelerator {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Administrators can use the ServiceNow® Journey Accelerator application to create templates for plans and to-do tasks. Managers then use the templates to create and publish customized plans for key employee transitions. Managers, employees, and mentors can access the plans from the Employee Center (EC).{#journey-accelerator__shortdesc-jrny-acclrtr-landing}

## Request apps on the Store {#journey-accelerator__id_l1l_tjp_p4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#journey-accelerator__inline-send-to-store}
{#journey-accelerator__p_gf2_nfg_h1c}{#journey-accelerator__p_jf2_nfg_h1c}

|-|-|-|
| [Explore Learn how employees, managers, and mentors use Journey Accelerator.](https://www.servicenow.com/docs/FutfKMgomS8gC3fD1uRxkg "Learning about how to use Journey Accelerator application to create templates for plans and to-do tasks. How Managers can use the templates to create and publish customized plans for key employee transitions. Managers, employees, and mentors can access the plans from the Employee Center") | [Configure Plan and configure your implementation.](https://www.servicenow.com/docs/xccjYTopRSxEsgKhXA8Xog "Install the Journey Accelerator [sn_ja] application to enable your users to easily create and manage transition plans.") | [Integrate Extend Journey Accelerator capabilities by integrating with other applications.](https://www.servicenow.com/docs/S5KFr8JonfZABA7BWcQwbQ "Extend Journey Accelerator capabilities by integrating other application into the Journey Accelerator experience.") |
| [Use Work with journeys.](https://www.servicenow.com/docs/WsL35320B1GTSjbBYoFfgw "Managers, employees, and mentors can access the Journey Accelerator plans through the Employee Center (EC).") | [Analytics and Reporting Solutions Improve process and track the progress of different journeys.](https://www.servicenow.com/docs/TmO7YrxbIDdl1WQRnamstw "Monitor plans and to-do tasks from the Journey Accelerator dashboard.") | [Reference Get details about components like roles, fields, tables, and properties.](https://www.servicenow.com/docs/d~OPHpx8FgGIx2uucHZf1Q "Several types of components install with the activation of the Journey Accelerator application, including user roles and tables. There are also dependencies on other features or apps.") |
[ ]

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## Additional resources {#journey-accelerator__section_dpg_yjt_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=zurich&pubname=zurich-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
{#journey-accelerator__ul_epg_yjt_3hc}