--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Manager Hub # Manager Hub {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Manager Hub The ServiceNow® Manager Hub is designed to empower managers with self-service capabilities and proactive engagement tools to support and lead their teams effectively. It provides insights, recommended actions, and personalized resources to help managers prioritize urgent tasks, support team development, and drive business outcomes efficiently. Show full answer Show less ## Key Features * **Engage with your team:** Managers can approve team requests, act immediately on tasks, and stay informed about important team events such as birthdays, work anniversaries, and new hire start dates. The feature also displays employee time zones to optimize scheduling and communication. * **Focus on your team needs:** Manage a diverse and globally distributed workforce, including employees, interns, and contingent workers. Managers can create and publish customized transition plans for career growth and promotions using Journey Accelerator templates, automate onboarding with Journey Designer, and track employee progress through their journeys. Additionally, the hub identifies cross-functional team requests that may hinder productivity. * **Get your team insights:** Access historical trends, statistics, and data visualizations about the team's service requests, journeys, and performance. Receive insight-based suggestions to improve processes, meet deadlines, and better support employee journeys. * **Grow as a people leader:** Enhance leadership skills through the Manager Library, which offers resources on career development, hiring, performance evaluation, and managerial tools. It also provides information on upcoming events and knowledge base articles to improve managerial effectiveness. * **Customize your user experience:** Administrators can tailor fields, display texts, and icons to fit organizational needs. Predefined configurations are available upon activation from the ServiceNow Store. ## Getting Started and Support * Managers can explore detailed information and configure the application to meet their organizational needs. * Manager Hub supports integration with other applications to extend its capabilities. * Additional resources include user roles, tables, default configurations, and HR Service Delivery release notes. * ServiceNow customers can access training, career resources, best practices, and community support through ServiceNow University, Customer Success Center, and Now Community. The ServiceNow® Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources. Managers have a complex job that is to focus on achieving business outcomes, and also help their employees develop and grow. Manager Hub helps reduce managers time, energy, and actions and help them focus on things that will keep their team supported and engaged. Following are a few key features of Manager Hub: ## Engage with your team {#manager-hub-overview__section_dkx_chc_ttb} Approve team requests and act immediately on any tasks that need your attention. Have a better engagement with your team by staying informed on the upcoming team events, such as employee birthdays, work anniversaries, or reminders on new hire joining dates. View the time zones of employees across the globe. Be more conscious about the time the meetings are scheduled or when certain requests are sent out to the team. ## Focus on your team needs {#manager-hub-overview__section_ovh_bj3_gtb} Effectively manage a globally disbursed team with a mixture of direct reports, as well as managers that have their own direct reports. Have an insight into data of all workers including employees, interns, and contingent workers and the various transitions that they may have. Create and publish customized plans for key employee transitions, such as career growth, internal mobility, promotions, using the Journey Accelerator templates. Automate the new hire onboarding process using Journey Designer. Understand where employees stand in the process of their journeys. Identify if any cross-functional team requests are blocking productivity of your employees. ## Get your team insights {#manager-hub-overview__section_mvb_lkf_rvb} View historical trends and statistics about your team and organization. Get insight-based suggestions on improving processes with tips and tools, or upcoming deadlines, or supporting employee journeys better. Find data visualizations about your team, their service requests, journeys, and learnings. ## Grow as a people leader {#manager-hub-overview__section_jzk_m2c_ttb} Enhance your skills and grow as a people leader through materials and resources provided in Manager Library. Use resources on career development, leader enablement, hiring and transitions, employee performance evaluation, upcoming managerial events, knowledge base articles and managerial tools that help you work efficiently. ## Customize your user experience {#manager-hub-overview__section_nzj_2j3_gtb} A Manager Hub administrator can configure fields, customize display text and icons suiting the requirements of managers of your organization. For more information, see [Configure Manager Hub](https://www.servicenow.com/docs/QltFCXff1krogeTetwwsOg "Configure Manager Hub by setting up data suitable to the needs of people managers in your organization."). A predefined set of configurations are also available to use after you have activated Manager Hub from ServiceNow Store. ## Get started {#manager-hub-overview__section_myq_rwd_14b} |-|-|-| | [Explore](https://www.servicenow.com/docs/w0hbwMPb~UoWiJlQoHbLPw "Learn how to set up and start using Manager Hub.") Detailed information on Manager Hub | [Configure](https://www.servicenow.com/docs/QltFCXff1krogeTetwwsOg "Configure Manager Hub by setting up data suitable to the needs of people managers in your organization.") Configure the application to get started | [Use](https://www.servicenow.com/docs/fKR1Xq1fgoem87z3oCqYDQ "Support your team and find resources to grow as leaders using the Manager Hub application.") Support your team and find resources to grow as leaders | | [Integrate](https://www.servicenow.com/docs/SPpoKeWDMe35tgMwCPanIQ "Extend Manager Hub capabilities by integrating with other applications.") Extend Manager Hub capabilities by integrating with other applications | [Reference](https://www.servicenow.com/docs/D~wso7tL7uDhXwjt4sLtJQ "Reference topics provide additional information about user roles, tables, and default configurations in Manager Hub.") Get details about user roles, tables, default configurations in Manager Hub | | [ ] {#manager-hub-overview__table_iwv_lpv_klb} ## Additional resources {#manager-hub-overview__section_dpg_yjt_3hc} * Learn more about what's new and changed, see the [HR Service Delivery release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=zurich&pubname=zurich-release-notes&ft:locale=en-US). * Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow) * Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html). * Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/). {#manager-hub-overview__ul_epg_yjt_3hc}