---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add a signature to the HR Documents

# Adding a signature acknowledgment for HR documents {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Adding a Signature Acknowledgment for HR Documents

The Zurich release allows you to add acknowledgment check boxes with custom text on HR documents linked to HR tasks, enhancing the clarity of signatures related to review, approval, responsibility, or authorship.
Note that HR Document Templates are now deprecated; customers should use Document Templates for the latest functionality and refer to migration guidelines for transitioning from the deprecated templates.
Show full answer Show less  

## Key Features

* **Signature Acknowledgment Types:** Options include e-signatures, sign document tasks, and acknowledgment through login credentials.
* **Creation Methods:**
  * From an HR task: Adds acknowledgment check box and text for a specific HR task only.
  * From an HR template: Generates acknowledgment check box and text for every future request of the same HR service.
  * From an HR document template: Creates acknowledgment check box and text for each associated document in HR cases.
* **Automated Signing Requests:** Utilize DocuSign templates for automating signing requests effectively.

## Key Outcomes

By implementing signature acknowledgments, you enhance the documentation process within HR tasks, ensuring clarity and accountability. Customers will benefit from a streamlined acknowledgment process that is adaptable to various HR tasks and document types, ultimately leading to improved compliance and record-keeping.  
You can add an acknowledgement check box with customized text on HR documents associated
with an HR task.  
Important:  
Starting with the Zurich release, HR Document Templates is deprecated and no longer supported or available for new activation.

Use [Document Templates](https://www.servicenow.com/docs/xiOMp6IaJNRg2B5SDBKvUQ "With the ServiceNow Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and reviewing a document online.") that provides the latest experience for this functionality. For migration guidelines, see [Migrating from HR Document Templates to Document Templates](https://www.servicenow.com/docs/scYOg1e8UzRAkJVe4cunIg#migration-hrdt-dt "Review these guidelines to successfully migrate from HR Document Templates to Document Templates. Document Templates provides the latest experience of HR Document Templates functionality with additional features and capabilities.").

For deprecation details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base.

Signature acknowledgements are a way to capture the meaning of the signature, such as review,
approval, responsibility, or authorship.

For the e-signatures task type, you can show a check box and clarifying text about the meaning
of the signature.

For the sign document task type, you can show a check box and clarifying text about the meaning
of the signature.

For acknowledgments, you can show a check box and clarifying text about using login
credentials.  
There are multiple ways to add the check box and text for the different task types.

Create signature acknowledgment from an HR task
:   Using this method creates the acknowledgment check box and text one time for the specific
    HR task. It does not save it for future HR tasks of the same type.

    * From an existing HR case, add an HR task.
    * From the HR task, select an HR Task Type of:E-Signature.

    * Select an E-signature template.

    {#signature-acknowledgment-hr__ul_lyl_ptc_4gb}  
    Note:  
    See [Adding an HR task to an HR case](https://www.servicenow.com/docs/MfZ9cUk_LVS1nJgGV18YVA "You can add, view, or work on HR tasks assigned to HR cases.").

Create or modify an HR template (task)
:   Using this method creates an acknowledgment check box and text every time the HR service is
    requested for an HR case.

    * Table: Select an HR task table.
    * HR task type: Select one:
      * E-Signature
      * Sign Document  
        Note:  
        The parent HR case requires a PDF document.
      * Credential
      {#signature-acknowledgment-hr__ul_yhz_kyj_4gb}
    * Acknowledgment document: Attach a document.
    * Acknowledgment text: (Add this field) Enter text to appear next to check box.

    {#signature-acknowledgment-hr__ul_t4k_lwj_4gb}  
    Note:  
    See [Configure an HR task template](https://www.servicenow.com/docs/lZNrJTN6nxGmekETAJMirg "Create or modify an HR task template to automatically populate fields on the HR task form when that task is generated. You can configure an HR task template for an HR service or lifecycle event activity.").

Create or modify an HR document template

:   Using this method creates an acknowledgment check box and text every time the document is associated with an HR case.From the HR document template, add text in the
    Acknowledgment text field.

    Note:  
    See [Configure an HR document template (HTML)](https://www.servicenow.com/docs/fm9_1cqE2CdKyfOfAHeoAQ "Create or modify HR document templates with your unique company logo and audience criteria. Document templates are created within the HR application and use variables to pre-fill information from tables to create reusable HR documents.") or [Configure an HR PDF document template](https://www.servicenow.com/docs/Zy3c1AiHoWBS8K6Ik6iujQ "Create or modify custom HR PDF document templates with your unique criteria. PDF document templates originate from Managed Documents and are either a fillable PDF with mapped fields or a standard PDF with an inline signature.").

Automate signing requests using templates
:   For more information on using DocuSign templates and automating signing requests using
    templates, see [How to automate signing requests using
    templates](https://www.servicenow.com/docs/access?context=automate-docusign-templates&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US).