---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Translations for HR cases and tasks

# Translations for HR cases and tasks {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Enable translations on HR case and task templates so that employees can view the short
descriptions and descriptions of their HR cases and tasks in their preferred language.

## Configure the global descriptions for translations for an HR template {#ariaid-title2}

Configure an HR case or task template to enable translations. You can provide the
global descriptions for translations in multiple languages so that users can view the short
descriptions and descriptions of their HR cases and tasks in their preferred
language.

### Before you begin

Make sure to activate the languages that you want to support translations for.

Role required: admin

### Procedure

1. Navigate to AllHR AdministrationHR ServicesHR Templates.
2. Click New or open a record.
3. Fill in the fields on the form, as appropriate.  
   For details on how to how to configure an HR case or task template, see:
   * [Configure an HR case template](https://www.servicenow.com/docs/RtPxix~pzSwjd7KIc83ZiA "Create or modify an HR case template for an HR service to automatically populate fields on the HR case form when a request for that service is made.")
   * [Configure an HR task template](https://www.servicenow.com/docs/lZNrJTN6nxGmekETAJMirg "Create or modify an HR task template to automatically populate fields on the HR task form when that task is generated. You can configure an HR task template for an HR service or lifecycle event activity.")
   {#configure-global-descriptions-for-translations__ul_zvs_fl1_dmb}
4. To enable translations, make sure that the Use global descriptions for translations field is selected.  
   When selected, the Global short description and Global description fields display.
5. Provide the global short description and description for each of your activated languages.  
   Note:  
   Make sure to provide global descriptions for each supported language. You cannot select the Use global descriptions for translations option within a single HR template for some languages and not others.
   1. Go to System SystemsGeneral, and select the language that you want to provide translations for.  
      For example, you can set the language to Spanish.
   2. On the HR template form, provide the global short description and description in the selected language.  
      For example, you can provide the global short description and description for dental benefits in Spanish.
   3. Repeat the process for each language you are supporting.  
      For example, if English, Spanish, and Korean are activated on your instance, then make sure to provide global translations for each of those languages in the HR template.
   {#configure-global-descriptions-for-translations__substeps_qhw_yfl_2mb}
6. Click Submit or Update.
7. If you are configuring an HR case template, then you can also update the corresponding HR service to use case headers that support the use of global descriptions.
   1. Navigate to HR AdministrationHR ServicesHR Service Configuration.
   2. Open the corresponding HR service record.
   3. Update the following fields:  
      {#configure-global-descriptions-for-translations__table_hd4_blr_2mb__entry__2}

      | Field | Value |
      |-|-|
      | Opened for / Approver view | Opened for/approver case header configuration using global descriptions |
      | Subject person / Task assignee view | Subject person/task assigned to case header configuration using global descriptions |
      [Table 1. Corresponding HR service record form]

      {#configure-global-descriptions-for-translations__table_hd4_blr_2mb}
   4. Click Update.
   {#configure-global-descriptions-for-translations__substeps_dg5_vkr_2mb}

*[\>]: and then