---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# ServiceNow Voice for HR Service Delivery

# ServiceNow
Voice for HR Service Delivery {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow
Voice for HR Agent Workspace provides seamless interactive voice response (IVR) and calling experiences for your employees and agents by integrating a cloud contact center provider with the robust capabilities of the Agent Workspace for HR Case Management.
Use ServiceNow Voice to facilitate inbound and outbound telephone calls for service agents.

* Integrate your ServiceNow instance with a third-party phone system, such as Amazon Connect.
* Display relevant data to assist the HR agent during the call.
* Analyze interactions between HR agents and employees via call recordings, metrics, and transcripts.
{#voice-hr-service-delivery__ul_erf_2vh_lzb}

For more information, see [Integrating ServiceNow
Voice for HR](https://www.servicenow.com/docs/access?context=integrate-voice-hr-agent&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US).