---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Service Delivery Integration with Workday

# HR Service Delivery Integration with Workday {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
HR Service Delivery Integration with Workday application is built by Bristlecone, Inc.  
With this application, you can do the following:

* Synchronize worker profiles from Workday to a ServiceNow application.
* Pull Workday tasks into a ServiceNow application. Enable employees to view all their to-dos or tasks in a single place, Employee Center.
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## Application setup {#w-integration__section_gdq_3dl_ymb}

First, you must activate the HR Service Delivery Integration with Workday application from ServiceNow Store. This automatically activates the Workday HR Spoke. Next you must set up [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=zurich&pubname=zurich-integrate-applications&ft:locale=en-US).  
Note:  
* HR Service Delivery integration with Workday depends on Workday HR Spoke.
* For the application to work with the ServiceNow Standard Ticket page, you must install these [update sets](https://store.servicenow.com/sn_appstore_store.do#!/store/application/d4fb8bd8db5b0010205cdf6b5e96190e/2.0.4?sl=sh).
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## Request apps on the Store {#w-integration__section_fyw_kc1_zmb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#w-integration__inline-send-to-store}

|-|-|-|
| [Configure Plan and configure your implementation.](https://www.servicenow.com/docs/wsiWtAYZ_8ZPov1xSYGDSQ "Pull Workday tasks or to-dos on regular scheduled basis or on manual basis for provided date range into ServiceNow instance. This allows the employees to view all their to-dos in a single place, Employee Center.") | [Use Using HR Service Delivery Integration with Workday.](https://www.servicenow.com/docs/RFD6d8NDPXUNoNnEWXOeZQ "Understand how you can use HR Service Delivery Integration with Workday to process employee information at ServiceNow.") | [Reference Get details about components like fields, tables, and properties.](https://www.servicenow.com/docs/QUH69y_hKy~n~JE7XkbyhQ "Reference topics provide additional information about the HR Service Delivery Integration with Workday, including lists and forms.") |
[Table 1. Get started]

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## Additional resources {#w-integration__section_dpg_yjt_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=zurich&pubname=zurich-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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