---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure service activity

# Configure a service activity for an HR service {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If the fulfillment type of an HR service is set to Service Activity, configure one or more service activities. Service activities can
be approvals, tasks, or child HR services.

## Before you begin

Role required: sn_hr_core.admin

## Procedure

1. Navigate to AllHR AdministrationHR ServicesHR Service Configuration.
2. Filter cases by Fulfillment type.  
3. Open the HR service.
4. In the Fulfillment type field, verify that the value is set to Service Activity.  
   The Service Activities section appears at the bottom of the HR service form.
5. Click New or open a record, and follow the tasks as applicable.  
   On the Service Activity form, you can configure the following types of service activities:
   * [Approval](https://www.servicenow.com/docs/ILSxGMqLhYmDEB7KvvSZeA "Configure a service activity that is an approval. Approvals require one or more users to approve the case before it can proceed.")
   * [Task](https://www.servicenow.com/docs/PH_VVf3qO~h9xBGgr3RtmA "Configure a service activity that is a task.")
   * [Child HR Service](https://www.servicenow.com/docs/fszWTc2B2YKAc1JDYSQV4Q "Configure a service activity that is a child HR service.")

   {#configure-service-activity-for-hr-service__ul_hvg_rbd_4fb}

   For each service activity type, follow the applicable
   task.
* **[Configure an approval](https://www.servicenow.com/docs/ILSxGMqLhYmDEB7KvvSZeA)**   
  Configure a service activity that is an approval. Approvals require one or more users to approve the case before it can proceed.
* **[Configure a task](https://www.servicenow.com/docs/PH_VVf3qO~h9xBGgr3RtmA)**   
  Configure a service activity that is a task.
* **[Configure a child HR service](https://www.servicenow.com/docs/fszWTc2B2YKAc1JDYSQV4Q)**   
  Configure a service activity that is a child HR service.

*[\>]: and then