---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# ServiceNow Otto for Employee Experience

# ServiceNow Otto for Employee Experience {#ariaid-title1}

Release version: Zurich  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto for Employee Experience

ServiceNow Otto for Employee Experience is an application designed to enable employees to engage in seamless conversational interactions with the ServiceNow Otto Virtual Agent.
It leverages artificial intelligence and machine learning to enhance employee experience through natural language interactions within the ServiceNow platform.
Show full answer Show less  

## Key Features

* **Conversational Interaction:** Facilitates smooth, AI-driven dialogue between employees and the Virtual Agent for improved service management.
* **AI and Machine Learning Integration:** Uses predictive models based on data patterns, enabling intelligent responses and assistance.
* **Configurable and Expandable:** Customers can configure and customize the application to fit their organizational needs.
* **Data Handling:** Transfers data securely to centralized ServiceNow environments and may involve third-party cloud providers, with adherence to internal policies and compliance standards.
* **Data Collection and Improvement:** Inputs and outputs from the application are used to refine ServiceNow AI technologies, with an option for customers to opt out of data collection.

## Important Considerations

* Not all AI models and features are available in all regions, including restricted environments like FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or regulated markets.
* Customers must verify availability of AI providers and features relevant to their location and data center.
* The application's AI outputs may not always be fully accurate or appropriate; human oversight and evaluation are recommended, especially in sensitive domains such as healthcare, finance, legal, and security.
* Users are required to comply with ServiceNow's AI Acceptable Use Policy.

## Support and Resources

* Access troubleshooting help through the ServiceNow Community on AI and Intelligence, the Known Error Portal, and Customer Service and Support.
* Explore additional information, implementation guidance, and training materials via ServiceNow University, the Customer Success Center, and Now Community.
* Stay informed about updates and changes through HR Service Delivery release notes and Employee Service Management resources.  
Use the ServiceNow Otto for Employee Experience application so that your employees can have a seamless conversational interaction with ServiceNow Otto for Virtual Agent.

## Get started {#now-assisit-employee-exp__section_xbb_p1c_52c}

|-|-|
| [ExploreLearn more about ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/g5vaPBrPPRc4Kee2VilEOQ "With the ServiceNow Otto for Employee Experience application, your employees can use ServiceNow Otto to quickly check the status of their work through conversations.") | [ConfigureConfigure ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/4k3z57vje7gElpb9rzcy3w "If you have the admin role, you can configure the ServiceNow Otto for Employee Experience application so that employees can use ServiceNow Otto to quickly check the status of their work through conversations.") |
| [UseUse ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/RmA49jjV3nuf~30ljTs_3w "Use the ServiceNow Otto for Virtual Agent to quickly check your tasks and approvals.") | [ReferenceKnow more about ServiceNow Otto for Employee Experience references](https://www.servicenow.com/docs/vMk0TARHBCYUCEIV3t3KRA "Learn more about the system properties installed with the ServiceNow Otto for Employee Experience application.") |
[ ]

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Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assisit-employee-exp__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assisit-employee-exp__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assisit-employee-exp__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
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## Troubleshoot and get help {#now-assisit-employee-exp__section_nht_hgl_5yb}

* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case)
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## AI limitations {#now-assisit-employee-exp__section_agd_rgk_w2c}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assisit-employee-exp__p_kv2_nfg_h1c}

## Data processing {#now-assisit-employee-exp__section_bgd_rgk_w2c}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assisit-employee-exp__p_lv2_nfg_h1c}

## Data collection {#now-assisit-employee-exp__section_fgg_1mk_dfc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US)

## Additional resources {#now-assisit-employee-exp__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=zurich&pubname=zurich-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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