---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Request-based chat - Chat from Workspace

# Request-based chat - Start and import chat from Workspace {#ariaid-title1}

Release version: Zurich  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a conversation with the requester to resolve the ticket.
* **[Request-based chat - Start and import chat from field decorator](https://www.servicenow.com/docs/BVNNiqpm1fezdv2jJahpUQ)**   
  Interact with a requester in Microsoft Teams for an issue related to an incident, request item, change request, and a catalog task ticket to quickly resolve the ticket.
* **[Request-based chat - Start and import chat from Start Microsoft Teams chat action](https://www.servicenow.com/docs/PhKu6q4IN2V8mX8SeFlN3w)**   
  Interact with a requester in Microsoft Teams from the workspace to quickly resolve the ticket.
* **[Import messages from Agent Workspace](https://www.servicenow.com/docs/Ot0HC729tN5dvXC70qM9pw)**   
  You can import the conversation with a user from the agent workspace and append them in the Comments to store all the important messages in the ServiceNow.