---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configuring Site Mapping for Field Service Management

# Configuring Site Mapping for Field Service Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Site Mapping for Field Service Management helps agents navigate job sites when their tasks are in large indoor facilities.
Site Mapping for Field Service Management integrates features from Indoor Mapping to the Mobile Agent application. For more information, see [Indoor Mapping](https://www.servicenow.com/docs/access?context=Indoor-mapping&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US).

Site Mapping for Field Service Management introduces the Site field to
work order tasks. The Site field represents indoor locations inside a building or job site.
Agents can use the site map on the Mobile Agent application to find
directions or view points of interest on the job site. For more information, see [Job site maps on ServiceNow Agent](https://www.servicenow.com/docs/_th41qWdWMsQu5nPAuOjHg "View a map of the job site and get directions to the specific on-site location.").

## Configuration overview {#configuring-sitemap-fsm__section_vpd_tt1_b1c}

The steps for configuring Site Mapping for Field Service Management are:

1. [Activate Site Mapping for Field Service Management](https://www.servicenow.com/docs/xsyhTZPL0uiqyJd8YyT8Pw "Install the Site Mapping for Field Service Management application (sn_fsm_site_map) if you have the admin role.")
2. Set up Indoor Maps in the Indoor Mapping Map Studio. For more information, see [Indoor Mapping](https://www.servicenow.com/docs/access?context=Indoor-mapping&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US).
3. [Create a Custom Map Provider record](https://www.servicenow.com/docs/Ef5mzbsRi4ZZeentDTz6YQ "Configure map providers to identify buildings agents can view indoor maps for.")
4. [Set the default provider for a Custom Map Screen](https://www.servicenow.com/docs/HTNISuBXOkmmH_ZqpKA1bw "Configure a map screen to enable site maps on the Mobile Agent application.")
{#configuring-sitemap-fsm__ol_q3x_xy1_b1c}