---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Suggest agents to assign to a WOT

# Suggest agents to assign to a work order task {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Quickly sort a list of the best agents to assign a work order task based on the criteria that you choose from.

## Before you begin

Role required: wm_dispatcher

Dynamic Scheduling must be enabled in order to use Assignment assistance. For more information see, [Configuring Dynamic Scheduling](https://www.servicenow.com/docs/szt2gQXhS55uN_ZjHWYDGA "Configure dynamic scheduling to let dispatchers to easily assign, change, or cancel work tasks. Optimize work order task assignments and streamline field service operations by setting up dynamic scheduling according to your organization's requirements.").

## Procedure

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. In the task panel, select the More Actions icon (![more actions]()).
4. Select Assignment assistance.
5. **Optional:** Sort the agent list based on the criteria that you want.  
   {#assignment-assistance__table_yd1_bsy_rbc__entry__2}

   | Sort option | Description |
   |-|-|
   | Best Match | Best match is the default sorting method. Match percentage is calculated the same way that Dynamic Scheduling calculates agents to assign tasks to. For more information, see [Matching criteria for assigning tasks](https://www.servicenow.com/docs/2X8TpCgSua8w5Bq_JnfXpw#task-assignment-matching-criteria "The Dynamic Scheduling uses configurable matching criteria, such as skills and availability, to evaluate the agents in a selected group and provide an overall ranking."). |
   | Distance | Sorts agents based on how far each agent is from the work order task. |
   | Skills | Sorts agents based on the number of required skills that each agent has. Agents with more skills are at the top. |
   | Parts | Sorts agents based on how many required parts each agent has. Agents with the most parts to complete the task are at the top. |
   | Earliest start time | Sorts agents based on how quickly they can start the work order task. |
   | Earliest end time | Sorts agents based on how quickly they can complete the work order task. |
   [Table 1. Assignment assistance sorting options]

   {#assignment-assistance__table_yd1_bsy_rbc}
6. Select the agent for which you want to assign the work order task.
7. Select Save.

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