---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/field-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Configure optimization for prioritized events

# Configure optimization for prioritized events {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure prioritized event optimization to enable schedule adjustments in response to critical, same-day events.

## Before you begin

To set the system properties for the prioritized event mode, see [Schedule Optimization properties](https://www.servicenow.com/docs/b6s16sFP4SERqycnP3bFNQ "You can set parameters that control how optimization runs.").

Role required: wm_admin

## Procedure

1. Navigate to AllSchedule OptimizationIntraday OptimizationEvent Types.
2. In the Prioritized and Active fields, set the values to true for the event types you want to include in immediate optimization.  
   Note:  
   Only three event types may be enabled for prioritized optimization at one time. Confirm that only the most critical events are enabled.
3. Open the record for each event type you selected.
4. Verify that the Active and Prioritized check boxes are checked.
5. Select Save if you have made any changes to the record.
6. Navigate to AllSchedule OptimizationIntraday OptimizationConfigurations.
7. Open the non-default intraday configuration that you want to enable prioritized mode for.
8. In the Qualifiers tab, set Enable prioritized event optimization to true for the group or territory you want to include in immediate optimization.  
   If the qualifier is not listed, select Edit to add an existing qualifier to the list and Save your changes.  
   Note:  
   * **Overlapping territories.** When priority optimization runs for an overlapping territory, the scope of the optimization will be limited to the impacted territory only. Tasks and technicians from the overlapping territories will not be considered.
   * **Technician Assignment:** If a technician is part of two territories, they will only be sent to one. Confirm that each technician is assigned to the most appropriate territory to simplify the process and maintain maximum performance.
   {#configure-immediate-optimization__ul_efs_spm_5fc}
9. Select Update.

## Result

When the selected event type occurs, optimization runs shortly after. The optimization run creates an event for the task, which then generates a prioritized job. The task is assigned accordingly. When an event no longer meets
the defined condition, it's removed from prioritized optimization and also from the scheduled intraday run to maintain consistency.
**Related tasks**   

* [Activate intraday optimization](https://www.servicenow.com/docs/4BnraaYmBBeo9y4MpaWhxg "Activate Intraday optimization by activating the Field Service Management Scheduling Automations plugin (com.snc.sn_app_fsm_scheduling_flows) for Field Service Management. After the plugin is installed, navigate to flow designer to activate the relevant flows to trigger Intraday optimization to run throughout the day as scheduling conditions change.")
* [Configure intraday optimization](https://www.servicenow.com/docs/Nhe7S76JjIltyJWwdZPFUQ "Continuously run schedule optimization at selected intervals throughout the day to efficiently reassign tasks and maximize productivity. Additionally, enable dispatchers to run optimization on demand.")

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