---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create a work order from incident record in the CSM Configurable Workspace

# Create a work order from incident record in the CSM Configurable Workspace {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a work order directly from the incident record using the CSM Configurable Workspace.

## Before you begin

Roles required: itil, wm_admin, and sn_change_write

## About this task

An incident record can accommodate only one work order at a time. You can create
another work order for an incident record only if an existing work order is
canceled.

## Procedure

1. Log in to the CSM Configurable Workspace.
2. Click the List icon (![List icon.]()).
3. In the Lists panel, navigate to IncidentAll
4. Open an incident record for which you want to create a work order.
5. Click Create Work Order.
{#create-wo-from-inc-cofig-wrkspc__steps_yjx_bfr_5qb}

## Result

A work order is created successfully from the incident.

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