---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Enable chat in the Now Mobile Agent application

# Enable chat in the Now Mobile Agent application {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Chat quick action so that field service agents can chat with a virtual agent using the Now Mobile Agent application.

## Before you begin

Make sure that virtual chat is set up for use in the Employee Service Center. For
more information about virtual chat, see Virtual Agent for Field Service Management.

Role required: admin

## Procedure

1. Navigate to AllSystem MobileApplet Launchers.
2. Open the Homepage record.
3. In the Body related list, under the Quick Actions Menu Maps section, open theChat record.
4. Select the Active option to activate the quick action for use.
5. Click Update.

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