Now Assist for Integrated Risk Management (IRM)

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Integrated Risk Management (IRM)

    Now Assist for Integrated Risk Management (IRM) leverages generative AI to enhance risk management by summarizing issue records, identifying potential risks, and reviewing controls. It integrates directly into your existing workflows, enabling faster, more informed decisions while reducing manual effort. This tool is designed to help ServiceNow customers quickly grasp the context of IRM records and streamline risk-related processes.

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    Key Features

    • Generative AI Capabilities: Automatically generate summaries, risk identifications, and control reviews from IRM data.
    • Agentic AI: Use autonomous AI agents within IRM to complete tasks without manual intervention, enhancing operational efficiency.
    • Configurability: The application can be configured to meet your organization's specific IRM needs and workflows.
    • Integration Within Workflows: AI-driven insights are delivered directly inside existing ServiceNow processes, minimizing disruption.

    Important Considerations

    • Availability of AI features varies by geographic region, regulatory environment, and data center location. Some AI functionalities may not be available for customers with in-country SKUs, in certain restricted data centers, or regulated markets.
    • It is your responsibility to verify model provider availability and check for updates in future releases to ensure continuous access.
    • AI outputs may not always be fully accurate or appropriate. Customers should implement human oversight, thoroughly test AI results, and avoid relying solely on AI-generated information for critical decisions, especially in sensitive areas such as healthcare, finance, legal, or security.
    • Use of this application requires data transfer from your ServiceNow instance to centralized ServiceNow environments or third-party cloud providers. Data handling complies with ServiceNow's internal policies and CORE Compliance Portal standards.
    • ServiceNow collects input and output data from this application to improve AI models but offers customers the option to opt out of data collection.

    Support and Troubleshooting

    • Access the ServiceNow Community on AI and Intelligence for peer support.
    • Search the Known Error Portal for documented issues related to Now Assist for IRM.
    • Contact ServiceNow Customer Service and Support for direct assistance.

    Use the Now Assist for Integrated Risk Management (IRM) plugin to summarize issue records, identify potential risks, and review controls using generative AI. It helps you quickly understand the context of records, reduce manual effort, and make faster, more informed decisions by delivering relevant insights directly within your existing workflows.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.