--- sourceDocument: Zurich Impact sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/impact Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your ServiceNow AI Journey # Jumpstart Your ServiceNow AI Journey {#ariaid-title1} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your ServiceNow AI Journey The Jumpstart Your ServiceNow AI Journey Accelerator guides ServiceNow customers in leveraging AI and automation capabilities to meet organizational goals. It offers tailored, prescriptive advice and helps build a personalized roadmap that aligns ServiceNow AI features with your strategic objectives. This Accelerator is designed for customers enrolled in Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Show full answer Show less ## Key Features * **Session Preparation:** Provisioning of a temporary instance and running an AI Adoption Scan to evaluate current AI usage and identify opportunities. * **Customer Coaching Sessions:** * **Session #1 (up to 1.5 hours):** Discovery session to set expectations, perform a rapid SWOT analysis, and discuss strategic goals. * **Session #2 (up to 1 hour):** Review business objectives, AI adoption brief, Impact AI Accelerators, and the roadmap. * **Session #3 (optional, up to 1 hour):** Q\&A focused on the ServiceNow AI journey and roadmap execution. * **Roadmap Creation:** Development of a tailored Impact AI Accelerator roadmap to guide AI adoption and growth. ## Customer Involvement and Resources Successful execution requires collaboration across several customer roles: * **Top Management:** Define objectives, success metrics, allocate resources, and provide executive sponsorship. * **Platform Owner:** Oversee platform accountability, align teams to business strategy, and govern the ServiceNow platform. * **Subject Matter Experts:** Provide detailed insights on pain points, assist in setting objectives, and identify execution resources. * **Trusted Service Partners:** Participate in coaching sessions to understand best practices and potentially support ongoing efforts. ## Required Information and Access To tailor the AI adoption roadmap, the following information is requested: * Organizational objectives with expected outcomes over 3, 6, and 12 months * Scope boundaries including units, products, and geographies * Top use cases with details on stage and ownership * Constraints such as budget, time, staffing, and tools * Compliance obligations including laws, standards, and contracts * Risk appetite and safety thresholds (e.g., accuracy, bias limits, drift alerts) * Current state of AI-related inventories, policies, risk reviews, and monitoring Additional details on legal terms, prerequisites, and requirements are provided in the Impact Accelerator Terms Matrix. This Accelerator provides guidance on how to achieve your organization's goals and objectives with ServiceNow's AI capabilities. ## Accelerator Overview {#jumpstart-snow-ai-journey__section_nv3_rvh_c5b} Jumpstart Your ServiceNow AI Journey helps Impact customers navigate ServiceNow's expansive catalog of AI and automation capabilities with prescriptive guidance tailored to organizational objectives. This includes building a personalized roadmap to adopt the ServiceNow capabilities that are aligned with your strategic goals and recommending Impact AI Accelerators to accelerate and enhance adoption. Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages ## What You Get {#jumpstart-snow-ai-journey__section_vhc_tvh_c5b} Session Preparation : * Provision a temporary instance  * Run AI Adoption Scan to assess current usage of AI and related products * Activate and run to identify opportunities. {#jumpstart-snow-ai-journey__ul_chq_rqk_dzb}​ Customer Coaching Session #1(upto 1.5 hours) : Discovery session to: * Set Accelerator expectations * Conduct rapid SWOT Analysis * Discuss strategic goals and objectives {#jumpstart-snow-ai-journey__ul_l4y_p3l_dzb} Customer Coaching Session #2 (Up to 1 hour) : Review of: * Business objectives * AI Adoption Brief * Impact AI Accelerators Roadmap {#jumpstart-snow-ai-journey__ul_rnx_swh_c5b} Customer Coaching Session #3  (Optional upon Customer request - up to 1 hour) : * Opportunity for Questions and Answers related to ServiceNow AI Journey * Begin the newly created Impact AI Accelerator roadmap {#jumpstart-snow-ai-journey__ul_ns1_lgp_chc} ## Requested Customer Resources {#jumpstart-snow-ai-journey__section_mbc_jxh_c5b} {#jumpstart-snow-ai-journey__table_pxg_lhp_chc__entry__4} | Customer Resource | Responsibilities | Required | Recommended | |:-|:-|:-:|:-:| | Top Management | Provides insight into objectives, defines targets and success metrics, commits resources to execute roadmap activities, and demonstrates executive commitment to success. | ✓ | | | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | Subject Matter Experts(s) | Stakeholders that provide insights into pain points at a granular level, support objective setting and success metric definition, and identify qualified resources to execute activities. | ✓ | | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-snow-ai-journey__table_pxg_lhp_chc} ## Requested Information/Access {#jumpstart-snow-ai-journey__section_eb1_j3p_chc} * Objectives \& horizon -- 3 outcomes you want in the next 3--6--12 months * Scope boundaries -- units/products/geographies In vs. Out * Top 3--5 use cases -- name, stage (idea/pilot/prod), owner * Constraints -- budget/timebox, key staffing/tools limits * Obligations -- top laws/standards/contracts that are important * Risk appetite \& red lines -- what's acceptable/not * Success \& safety metrics -- 2--3 draft thresholds (for example, accuracy ≥X, bias ≤Y, drift alert at Z) * Current-state snapshot -- yes/no on: inventory exists, policy exists, risk review exists, monitoring exists. {#jumpstart-snow-ai-journey__ul_tcz_j3p_chc} ## Requested Information/Access {#jumpstart-snow-ai-journey__id_xkq_rmp_chc} Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).