---
sourceDocument: Zurich Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/integrate-applications

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Set up the Zoom spoke

# Set up the Zoom spoke {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Integrate your Zoom account with your ServiceNow
instance so that you can use the Zoom spoke to perform various actions on your Zoom account.
You can also create a custom OAuth application in the Zoom account so that it
can authenticate requests from your instance.

## Before you begin

* Request an Integration Hub subscription.
* Activate the Zoom spoke .
* Role required: admin.
{#setup-zoom__ul_qy4_hvy_k3b}

## Create a connected app in Zoom {#ariaid-title2}

Create a connected app in your Zoom account to establish an OAuth 2.0 level of authentication between the Zoom APIs and the Zoom spoke on the ServiceNow AI Platform. After creating the connected app, you can add scopes that enable you to perform different actions from the Zoom spoke.

### Before you begin

1. Create a Zoom account
2. Role required: Zoom admin

### About this task

Creating the connected app is a one-time activity.

### Procedure

1. Log in to [Zoom marketplace](https://marketplace.zoom.us/).
2. Navigate to DevelopBuild App.
3. Select General App.  
4. Select Create.
5. **Optional:** Double-click the default name of the app and update the name.  
6. Select Admin-managed.
7. Select Save.
8. Under the App Credentials section, copy the Client ID and Client secret and store them at a secure place.  
9. Under the OAuth Information section, do the steps.
   1. In the OAuth Redirect URL field, enter the redirect URL in this format: <kbd class="ph userinput">https://&lt;ServiceNow-Instance-Name&gt;.service-now.com/oauth_redirect.do</kbd>.
   2. Under the OAuth Allow List, add a ServiceNow instance redirect URL in this format: <kbd class="ph userinput">https://&lt;ServiceNow-Instance-Name&gt;.service-now.com/oauth_redirect.do</kbd>.  
      A token is generated. This token is used by the OAuth app to give the Zoom spokes access to the Zoom APIs.
   3. **Optional:** To add another URL to the allow list, click Add New List.  
      The following example shows the screen that you use to generate the credentials for the OAuth app. Figure 1. OAuth credentials configuration for Zoom spokes  
      Note:  
      To know the difference between the Redirect URL for OAuth and the URL that is mentioned in the OAuth allow list, see [Zoom Developer Forum](https://devforum.zoom.us/t/difference-between-redirect-url-and-allow-list-in-app-settings/58709).
   {#create-connected-app-zoom__substeps_vvp_qxm_4dc}
10. On the left panel, select Access.
11. Under the Access section, copy the Secret Token.
12. On the left panel, select Scopes.
13. Select + Add Scopes.
14. In the Search scope field, enter the granular scope.  
    An example of a granular scope is <kbd class="ph userinput">meeting:delete:meeting:admin</kbd>.  
    The granular scope appears.

15. Select the scope and then select Done.  
    The granular scope is added.

16. **Optional:** Repeat the steps to add more granular scopes.

## Add Zoom connection in ServiceNow instance {#ariaid-title3}

Use the information generated during Zoom account configuration to register Zoom spoke as an OAuth provider and allow the instance to request
OAuth 2.0 tokens. Add the Zoom connection in Workflow Studio to perform actions
in Zoom.

### Before you begin

Role required: admin

### Procedure

1. From your ServiceNow instance, navigate to Process AutomationWorkflow Studio.
2. Select the Integrations tab.
3. In the Search all connections field, enter <kbd class="ph userinput">Zoom</kbd>.  
   Note:  
   The Outbound tab is selected by default. Confirm that the Outbound tab is already selected.
4. In the Zoom card, select View Details.  
   * To configure the default connection and credential alias record that is shipped along with the Zoom spoke, click View Details.
   * To manage more than one Zoom spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see [Supporting multiple connections](https://www.servicenow.com/docs/SFUvqHBzISwCtunFf70TDA "Support several connections to a single integration provider. Select connections for flows, subflows, and actions directly from a flow.").

   {#zoom-conf-temp__ul_p54_w2r_xwb}If you are configuring the spoke for the first time, select Configure. Otherwise, click Edit.
5. On the form, fill these values.  
   {#zoom-conf-temp__table_h22_bxx_5tb__entry__2}

   | Field | Description |
   |-|-|
   | Connection Name | Name to identify the connection record. |
   | Connection URL | Base URL to connect to your Zoom instance. Enter <kbd class="ph userinput">https://api.zoom.us</kbd>. |
   | OAuth Entity Name | Name to identify the application registry record. |
   | OAuth Client ID | Client ID created during application registration. |
   | OAuth Client Secret | Client secret created during application registration. |
   | OAuth Redirect URL | OAuth callback endpoint. Enter <kbd class="ph userinput">https://&lt;instance-name&gt;.service-now.com/oauth_redirect.do</kbd>. |
   [ ]

   {#zoom-conf-temp__table_h22_bxx_5tb}

6. Click Configure and Get OAuth Token.  
   A confirmation message is displayed that the token is available.
{#zoom-conf-temp__steps_x2c_xwx_5tb}

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