--- sourceDocument: Zurich Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/integrate-applications Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Now Assist for Integration Hub # Now Assist for Integration Hub {#ariaid-title1} * Release version: Zurich * * Updated December 8, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Assist for Integration Hub Now Assist for Integration Hub leverages ServiceNow's AI agents powered by Large Language Models (LLMs) to replicate human-like intelligence for automating tasks within your ServiceNow environment. These AI agents facilitate a conversational interface to perform actions ranging from simple automated responses to complex problem-solving, enabling you to automate and streamline business workflows effectively. Show full answer Show less ## Key Features * **AI Agents:** Autonomous systems that interact with your environment to gather data, make decisions, and complete tasks such as incident resolution or case management by following user-provided instructions. * **Conversational Interface:** Integration Hub spoke actions enable interactive, natural language-driven workflows to enhance automation and user engagement. * **Meeting Scheduler AI Agent:** A built-in AI agent designed to schedule Zoom or Teams meetings by checking availability of rooms and participants, managing time zones, creating calendar events, and generating meeting links. * **Role Masking and Security Controls:** Role-based access controls ensure that only authorized users can interact with AI agents and workflows, maintaining secure operations. * **Integration with Workflow Studio:** Tools like AI Agent Studio and conversational subflows allow you to configure and customize AI agents and conversational skills to fit your organizational needs. ## Important Requirements and Compatibility * Requires the latest Now Assist for Platform version and Integration Hub subscription. * Supported on ServiceNow Xanadu Patch 7 and later releases. * The current application version is Now Assist for Integration Hub v2.2.0; always use the latest version for optimal performance. * Subscriptions needed: Now Assist for Platform (sngenaiplatform) and Integration Hub. ## Next Steps for Customers * Install the latest Now Assist for Integration Hub application and ensure your platform is up to date. * Configure AI agents and conversational spoke actions using AI Agent Studio and Workflow Studio to tailor automation workflows. * Set up role-based security controls to define user access for agentic workflows and maintain compliance. * Explore the ServiceNow Store for additional apps and request new apps as needed to extend capabilities. Use the ServiceNow Now Assist AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions. ## Request apps on Store {#now-assist-spokes__section_gr3_fnp_ddc} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. ## Capabilities {#now-assist-spokes__section_iz4_zmt_k2c} AI agents are autonomous systems that interact with their environment to gather data, make decisions, and complete tasks that would otherwise need to be completed by a human. Now Assist products provide AI agents that are tailored to meet the needs of users in different workflows. You can take actions to drive towards a specific goal, such as resolving an incident or a case by providing a set of instructions to the AI agents. Perform business actions through conversational interface like Now Assist. Unlock the interactive conversational experience to automate your business workflows. ## Dependency {#now-assist-spokes__section_yjy_d14_1fc} Before using Now Assist for Integration Hub, confirm that you are using the latest Now Assist for platform version. ## Supported version {#now-assist-spokes__section_tc2_xnt_k2c} The Now Assist for Integration Hub application is supported on Xanadu Patch 7 and later releases. Important: Ensure that you install the latest available version of the Now Assist for Integration Hub application. ## Application version {#now-assist-spokes__section_qr2_5xp_chc} Now Assist for Integration Hub v2.2.0 is the latest version. ## Activation of the application {#now-assist-spokes__section_xyl_34t_k2c} The Now Assist for Integration Hub application requires these subscriptions: * Now Assist for Platform (sn_genai_platform) subscription * An Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). {#now-assist-spokes__ul_mhc_mmp_ddc} After installing the Now Assist for Integration Hub application, you can use the available AI agents and configure the available conversational spoke actions. * See [AI Agent Studio](https://www.servicenow.com/docs/access?context=na-ai-agents&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) to learn about AI agents. * See [Conversational subflows](https://www.servicenow.com/docs/access?context=conversational-subflows&version=zurich&pubname=zurich-build-workflows&ft:locale=en-US) to learn more about configuring the conversational settings. * See [Conversational actions](https://www.servicenow.com/docs/access?context=conversational-actions&version=zurich&pubname=zurich-build-workflows&ft:locale=en-US) to learn more about creating and configuring the conversational skill from Workflow Studio. * See in [Generative AI skills in the Platform workflow](https://www.servicenow.com/docs/access?context=now-assist-on-now-platform&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) to learn more about conversation experience and skills. {#now-assist-spokes__ul_w2p_v4t_k2c} ## Available AI agents {#now-assist-spokes__section_ch4_yxp_chc} This application provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. Available AI agent includes, [Meeting scheduler AI agent](https://www.servicenow.com/docs/pbrFfVif2wyhEhmL~Z9gNg "Now Assist for Integration Hub application provides standalone AI agent that mimics human-like intelligence to perform tasks in your ServiceNow instance. Meeting scheduler AI agent that can be used to organize Zoom or Teams meetings and create regular calendar events.") that can be used to organize Zoom or Teams meetings and create regular calendar events. This AI agent retrieves details of available rooms, details of the relevant users you want to invite such as, email address and timezone, finds an available time slot, creates a calendar event, and generates a Zoom URL for the meeting. ## Role masking {#now-assist-spokes__section_q5r_pck_4hc} Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).